Customer engagement stories - Page 3
CrowdStrike first to surpass USD $1 billion in software sales on AWS Marketplace
Cybersecurity provider CrowdStrike surpasses USD $1 billion in sales on AWS Marketplace, a first for a cloud-based ISV.
Tonik Bank and MoEngage bring digital banking to unbanked Filipinos
Tonik Bank collaborates with MoEngage, driving digital banking access for unbanked Filipinos and aiming to revolutionise financial services.
Imply appoints Pranav Parekh as Chief Customer Officer
Imply has appointed Pranav Parekh as its new Chief Customer Officer to enhance customer experience and reinforce its position in data analytics.
Inbuilding coverage technology reshapes retail customer experience
Inbuilding coverage technology is transforming retail customer experiences by enhancing connectivity, personalisation and payments convenience.
AWS unites with Immutable to integrate game studios into Web3
Amazon Web Services teams up with Web3 gaming firm, Immutable, for seamless integration of game studios into Web3.
Clear-Com appoints Paul Morini as Southeast Regional Sales Manager
Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.
Global payments launches revolutionary omnichannel solution
Global Payments Oceania debuts an omnichannel solution to enhance customer-business interaction across Australia.
Adobe claims CX revolution with new Experience Mgr for Enterprises
Adobe releases Adobe Experience Manager for Enterprises, enabling businesses to easily create and edit web content using popular word processing tools.
The importance of conversational AI in contact centres
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
Nintex appoints Mini Peiris as new Chief Marketing Officer
Mini Peiris joins Nintex to steer global marketing strategy, aiming to solidify the company's industry-leading position.
Oracle tops Digital Customer Engagement rankings, says Guidehouse Insights
Oracle Energy and Water has been named the top provider in digital customer engagement and experience analytics by Guidehouse Insights.
Sectigo Strengthens Channels with Key Executive Hires
Sectigo appoints Jairo Fraile as VP of Sales and Rob Charlebois as VP of Growth, strengthening their leadership team.
XPO: The Mars Agency appoints Gavin McColl as eCommerce Director
XPO: The Mars Agency appoints Gavin McColl as eCommerce Director, strengthening their digital commerce capabilities.
What this drinks retailer did to boost customer conversion to almost 100%
Shorty's Liquor, Australia's top drinks retailer, upgraded its marketing with Dotdigital to boost customer engagement and measure deliverability.
Twilio to deliver new customer-aware generative AI
Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.
Amazon Connect Ready to optimise the contact centre experience
Amazon Connect Ready Partner solutions support seamless customer engagement across multiple channels, improve employee productivity and provide data analytics.
AWS, Twilio expand partnership, focus on AI capabilities
The extension of the longstanding partnership will place artificial intelligence capabilities at the fingertips of Twilio customers.
Yahoo appoints Tressie Lieberman as Chief Marketing Officer
Yahoo appoints Tressie Lieberman as new CMO, set to drive global marketing strategies, brand positioning, and customer engagement.
Generative AI driving change and success in customer engagement
HubSpot, the CRM platform, has announced the findings of a survey conducted by YouGov, on the usage and attitudes around generative AI.
Verint empowers contact centre users with engagement data insights
Powered by Verint Da Vinci AI, Verint engagement data insights delivers no code, training, or self-service data access 24/7.
Verint Da Vinci AI leverages the latest AI innovations
Verint has introduced new Verint Da Vinci AI capabilities built on proprietary and commercially available AI models.
Verint launches open CCaaS platform offering flexibility
Verint unveils next-generation contact centre as a service (CCaaS) transforming the contact centre landscape at the Engage 2023 customer conference.
Marketers look to generative AI as customer expectations increase: Adobe
As demand increases, ANZ marketing professionals look to generative AI for assistance with the workload, creativity, and customer reach.
Gigamon Picks Hatchuel as ANZ Manager
Gigamon names Jonathan Hatchuel as country manager for Australia and New Zealand to lead its sales of visibility and cybersecurity solutions.