IT Brief Asia - Technology news for CIOs & IT decision-makers

Customer engagement stories - Page 3

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CrowdStrike first to surpass USD $1 billion in software sales on AWS Marketplace
Tue, 24th Oct 2023
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cloud services
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public cloud
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cx
Cybersecurity provider CrowdStrike surpasses USD $1 billion in sales on AWS Marketplace, a first for a cloud-based ISV.
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Tonik Bank and MoEngage bring digital banking to unbanked Filipinos
Mon, 23rd Oct 2023
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martech
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cx
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financial literacy
Tonik Bank collaborates with MoEngage, driving digital banking access for unbanked Filipinos and aiming to revolutionise financial services.
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Imply appoints Pranav Parekh as Chief Customer Officer
Wed, 18th Oct 2023
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cx
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martech
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partner programmes
Imply has appointed Pranav Parekh as its new Chief Customer Officer to enhance customer experience and reinforce its position in data analytics.
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Inbuilding coverage technology reshapes retail customer experience
Mon, 16th Oct 2023
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bi
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big data
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apple
Inbuilding coverage technology is transforming retail customer experiences by enhancing connectivity, personalisation and payments convenience.
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AWS unites with Immutable to integrate game studios into Web3
Fri, 13th Oct 2023
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cloud services
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gaming
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public cloud
Amazon Web Services teams up with Web3 gaming firm, Immutable, for seamless integration of game studios into Web3.
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Clear-Com appoints Paul Morini as Southeast Regional Sales Manager
Fri, 13th Oct 2023
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cx
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martech
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smart home
Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.
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Global payments launches revolutionary omnichannel solution
Wed, 11th Oct 2023
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cx
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martech
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commerce systems
Global Payments Oceania debuts an omnichannel solution to enhance customer-business interaction across Australia.
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Adobe claims CX revolution with new Experience Mgr for Enterprises
Wed, 11th Oct 2023
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big data
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bi
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cx
Adobe releases Adobe Experience Manager for Enterprises, enabling businesses to easily create and edit web content using popular word processing tools.
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The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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contact centre
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
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Nintex appoints Mini Peiris as new Chief Marketing Officer
Wed, 4th Oct 2023
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martech
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it automation
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cx
Mini Peiris joins Nintex to steer global marketing strategy, aiming to solidify the company's industry-leading position.
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Oracle tops Digital Customer Engagement rankings, says Guidehouse Insights
Thu, 21st Sep 2023
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cloud services
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cx
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martech
Oracle Energy and Water has been named the top provider in digital customer engagement and experience analytics by Guidehouse Insights.
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Sectigo Strengthens Channels with Key Executive Hires
Mon, 18th Sep 2023
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bi
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big data
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data analytics
Sectigo appoints Jairo Fraile as VP of Sales and Rob Charlebois as VP of Growth, strengthening their leadership team.
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XPO: The Mars Agency appoints Gavin McColl as eCommerce Director
Thu, 14th Sep 2023
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cx
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martech
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commerce systems
XPO: The Mars Agency appoints Gavin McColl as eCommerce Director, strengthening their digital commerce capabilities.
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What this drinks retailer did to boost customer conversion to almost 100%
Mon, 14th Aug 2023
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martech
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cx
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partner programmes
Shorty's Liquor, Australia's top drinks retailer, upgraded its marketing with Dotdigital to boost customer engagement and measure deliverability.
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Twilio to deliver new customer-aware generative AI
Mon, 7th Aug 2023
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cx
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martech
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ai
Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.
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Amazon Connect Ready to optimise the contact centre experience
Fri, 4th Aug 2023
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bi
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big data
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cloud services
Amazon Connect Ready Partner solutions support seamless customer engagement across multiple channels, improve employee productivity and provide data analytics.
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AWS, Twilio expand partnership, focus on AI capabilities
Thu, 27th Jul 2023
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public cloud
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cx
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cloud services
The extension of the longstanding partnership will place artificial intelligence capabilities at the fingertips of Twilio customers.
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Yahoo appoints Tressie Lieberman as Chief Marketing Officer
Fri, 21st Jul 2023
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cx
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martech
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leadership
Yahoo appoints Tressie Lieberman as new CMO, set to drive global marketing strategies, brand positioning, and customer engagement.
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Generative AI driving change and success in customer engagement
Fri, 23rd Jun 2023
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big data
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cx
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bi
HubSpot, the CRM platform, has announced the findings of a survey conducted by YouGov, on the usage and attitudes around generative AI.
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Verint empowers contact centre users with engagement data insights
Sat, 17th Jun 2023
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contact centre
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cx
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martech
Powered by Verint Da Vinci AI, Verint engagement data insights delivers no code, training, or self-service data access 24/7.
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Verint Da Vinci AI leverages the latest AI innovations
Sat, 17th Jun 2023
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paas
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cx
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martech
Verint has introduced new Verint Da Vinci AI capabilities built on proprietary and commercially available AI models.
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Verint launches open CCaaS platform offering flexibility
Sat, 17th Jun 2023
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contact centre
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paas
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cloud services
Verint unveils next-generation contact centre as a service (CCaaS) transforming the contact centre landscape at the Engage 2023 customer conference.
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Marketers look to generative AI as customer expectations increase: Adobe
Fri, 16th Jun 2023
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cx
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martech
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creative technologies
As demand increases, ANZ marketing professionals look to generative AI for assistance with the workload, creativity, and customer reach.
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Gigamon Picks Hatchuel as ANZ Manager
Wed, 24th May 2023
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cloud services
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cx
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martech
Gigamon names Jonathan Hatchuel as country manager for Australia and New Zealand to lead its sales of visibility and cybersecurity solutions.