Customer engagement stories - Page 2

Shorty's Liquor, Australia's top drinks retailer, upgraded its marketing with Dotdigital to boost customer engagement and measure deliverability.

Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.

Amazon Connect Ready Partner solutions support seamless customer engagement across multiple channels, improve employee productivity and provide data analytics.

The extension of the longstanding partnership will place artificial intelligence capabilities at the fingertips of Twilio customers.

HubSpot, the CRM platform, has announced the findings of a survey conducted by YouGov, on the usage and attitudes around generative AI.

Powered by Verint Da Vinci AI, Verint engagement data insights delivers no code, training, or self-service data access 24/7.

Verint has introduced new Verint Da Vinci AI capabilities built on proprietary and commercially available AI models.

Verint unveils next-generation contact centre as a service (CCaaS) transforming the contact centre landscape at the Engage 2023 customer conference.

As demand increases, ANZ marketing professionals look to generative AI for assistance with the workload, creativity, and customer reach.

Komo Technologies has evolved influencer marketing by allowing talent to collect and own fan data while delivering measurable ROI for their brand partners.

The winners have created innovative business solutions on the Appian Platform, exceeding customer expectations and maintaining service delivery excellence.

Revolent expands into New Zealand to increase Salesforce expertise in the region, starting with the customer experience transformation business Merkle.

Twilio’s annual customer engagement report finds customer engagement investments increase brands’ resilience by boosting revenue and improving customer loyalty.

Subscription-based businesses, many of which boomed at the height of the pandemic, have since experienced the 'Great Unsubscribe'.

Shopping is not solely the purchase of a good but involves an attachment to the product, a secret weapon for the informed retailer armed with shoppable video.

Storyblok survey of 6,000 consumers and 500 business leaders reveals a significant divide between eCommerce businesses’ perceived customer needs and reality.

The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.

A New Zealand eCommerce expert worries that the art of retail may be lost to the cookie cutter approach currently dominating local online shopping sites.

Marketing technology consultancy, Anchora, has become the first company in Asia Pacific to use the brand new Adobe Journey Optimiser (AJO).

Purpose-built drop-in space will focus on much-needed in-person customer collaboration and set a blueprint for hybrid modern workplaces.

MoEngage will support brands such as MyDeal.com.au and Nova Entertainment in optimising their customer experience in Australia and New Zealand.

Tranxactor selects Oracle Cloud Infrastructure to offer immersive customer engagement and loyalty programs to brands.

Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.

ActiveCampaign launches sales engagement solution to enable businesses of all sizes to grow by unifying sales and marketing data.