Customer Communication Management (CCM) stories
SER Group acquires Metaforce to boost AI-powered communications
Last month
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SER Group has acquired Sweden's Metaforce to enhance its Doxis platform with AI-driven tools for automating and personalising customer communications.
Cloud Security Alliance launches Valid-AI-ted tool for STAR checks
Wed, 18th Jun 2025
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The Cloud Security Alliance has launched Valid-AI-ted, an AI tool offering automated quality checks for STAR Level 1 cloud security self-assessments.
Smart Communications expands cloud archive platform with Joisto
Mon, 28th Apr 2025
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Smart Communications has acquired cloud archive firm Joisto, enhancing its platform to securely manage regulatory-compliant digital records for enterprises.
Arrow Electronics named Cloud Commerce Manager for Broadcom
Wed, 28th Aug 2024
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Arrow Electronics has been appointed by Broadcom as the Cloud Commerce Manager for VMware Cloud Service Provider partners across 19 European countries.
CSA unveils CCM Implementation Guidelines v2.0 for cloud security
Fri, 7th Jun 2024
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Cloud Security Alliance launches the Cloud Controls Matrix Implementation Guidelines v2.0, enhancing the cloud security framework.
GoTo launches a customer communications solution for SMBs
Thu, 3rd Mar 2022
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GoTo, formerly known as LogMeIn, has announced the evolution of its Contact-Center-as-a-Service (CCaaS) solution within the GoTo Connect product.
Interview: Hyland director talks CCM and why it's crucial in 2020
Mon, 6th Jul 2020
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Hyland's Content Composer CCM tool streamlines customer communication management with personalised, omnichannel delivery.