Digital Island has launched Customer Experience Accelerator Lab to help businesses get the most out of their contact centre operations.

Forrester has named NICE a Leader in Contact Centre as a Service (CCaaS) in a new report for the first quarter of 2023.

The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.

NICE has announced that CXone has more than one million agents and supervisors using the complete breadth of its functionality.

NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions’ assessment of CCaaS solutions.

The collaboration will provide hotels and spas with enhanced resources for guest services, restaurant reservations, and other contact centre operations.

"While 2023 will be a challenging year for many businesses across ANZ, Zoom is working to support these businesses with secure, scalable solutions."

NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.

Cloud plays a vital role in preparing businesses for the future, and its benefits are undeniable - so what’s the catch?

At the Gartner IT Symposium/Xpo, Avaya is showcasing solutions to enable organisations to turn every moment with customers into momentum for their businesses.

“We are excited to score highest in the inaugural Digital Customer Service Centre Use Case in the 2022 Gartner Critical Capabilities for CCaaS report."

Silver Spring Pathfinder (SSP) used Avaya (NYSE: AVYA) technology to make significant progress in its mission of creating meaningful and rewarding employment for disadvantaged Singaporeans. 

The upgraded partnership will enable organisations to innovate easily without the need for operationally disruptive technology replacement initiatives.

Symbio has recently announced the consolidation of its international business (TNZI) under the Symbio brand to support its Asia Pacific expansion strategy.

Avaya and Alcatel-Lucent Enterprise announce a strategic partnership to accelerate customers transformations to the cloud.

GoTo, formerly known as LogMeIn, has announced the evolution of its Contact-Center-as-a-Service (CCaaS) solution within the GoTo Connect product. 

Gartner has named Genesys a leader in the 2021 Contact Center as a Service Magic Quadrant. Making the company a seven-time Magic Quadrant leader.

For the seventh consecutive year, Gartner has named NICE CXone as a leader in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. 

The company was positioned highest for Ability to Execute in the Leaders quadrant of the Gartner 2020 Magic Quadrant for Contact Centre-as-a-Service.

The company is experiencing a surge in Genesys Cloud platform adoption from businesses across the world.

In partnership with Intermedia, NEC is set to launch new UCaaS and contact-centre-aaS solutions globally.

It was only late last year when Avaya was cleared of bankruptcy, but the communications vendor is wasting no time in growing its business.

8x8 is a global organisation that recently opened up business in AU & NZ after experiencing strong demand in the area - find out what they offer here.

With its commitment to educating, supporting and engaging its members, the Contact Centre Institute of New Zealand says its recently-held 4th annual conference at SkyCity convention centre in Auckland has lived up to this promise.