Case management stories - Page 6
Laser focus on customer-oriented tech top priority for customer service industry - report
Tue, 17th Aug 2021
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crm
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cx
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martech
CSS leaders are rapidly investing in emerging customer-focused technologies, according to new research from Gartner.
CrowdStrike announces new integrations as enterprises struggle to secure operations
Fri, 28th May 2021
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multi-cloud
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partner programmes
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ai security
CrowdStrike has partnered with Rapid7, Google Cloud, ExtraHop, and Siemplify to strengthen its IT security solutions.
Why extended detection and response is a 'movement'
Fri, 12th Feb 2021
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advanced persistent threat protection
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risk & compliance
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ndr
Fuelling its momentum as a movement fast gaining traction, Gartner called XDR the number one trend CISOs should understand to strengthen security initiatives.
Gartner highlights six ways to improve customer experience with VoC solutions
Mon, 28th Dec 2020
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crm
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cx
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martech
Gartner outlines six steps for customer service leaders to implement voice of the customer solutions for better CX management.
Digital payments fuelling fraud surge during COVID-19 crisis
Tue, 27th Oct 2020
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open source
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cybersecurity
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sas
Digital payments are driving a multibillion-dollar fraud surge worldwide, fueled by the rapid adoption of mobile apps and online channels during the pandemic.
IBM Security completes industry first with updates to Cloud Pak for Security solution
Mon, 19th Oct 2020
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malware
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zero trust security
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cybersecurity
IBM Security introduces new capabilities for Cloud Pak for Security, including a data security solution for hybrid cloud environments.
Nintex acquires K2, with eye on strengthening process automation
Fri, 2nd Oct 2020
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it automation
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rpa
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apm
Terms of the acquisition were not disclosed, however Nintex says it will generate over $200 million in annual recurring revenue after the deal has closed.
Hyland's vision for content services in Asia & beyond
Wed, 2nd Sep 2020
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partner programmes
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healthtech
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content creation
Hyland, a global tech firm, discusses its content services solutions and its partnership with AWS in promoting digital transformation.
Organisations already have the threat intelligence they need, finding it and actioning it is another question
Mon, 31st Aug 2020
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phishing
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email security
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cybersecurity
Many organisations struggle to create an effective threat model, but internal threat intelligence data can provide valuable insights.
Why answering the question of orchestration vs automation will improve your security effectiveness
Mon, 3rd Aug 2020
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cybersecurity
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opinion
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cybersafety
Organisations must weigh orchestrating versus automating security operations to enhance effectiveness, as cyber spending outstrips IT outlay by nearly 2:1.
Workday expands HR offerings for workforce optimisation
Fri, 26th Jun 2020
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hcm
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payroll systems
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workforce technology
Workday has this week released several new HR offerings designed to assist organisations with optimising their workforces in the post COVID-19 environment.
Why CX is a 'must-have' and not a 'nice-to-have'
Tue, 16th Jun 2020
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crm
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data analytics
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cx
Strengthening CX drives success: Adobe reveals 40% of CX leaders exceeded 2019 goals, proving investment in customer experience is now essential for businesses.
What is a business without customers? Why CX investment should be a strategic play
Tue, 16th Jun 2020
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crm
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data analytics
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cx
Investing in Customer Experience (CX) can transform customer data into strategic advantages. Adobe's 2019 report shows 40% of CX leaders exceed business goals.
What's new in the CRM CEC Magic Quadrant
Tue, 16th Jun 2020
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crm
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data analytics
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cx
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
Endace and Palo Alto Networks launch integration to empower security teams
Thu, 4th Jun 2020
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firewalls
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network infrastructure
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network security
Endace integrates with Palo Alto Networks to enhance cyber threat investigations, combining their analytics platforms to provide robust security.
First cars, then phones - now it's time for the world's cities to become smart
Fri, 22nd May 2020
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smart cities
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iot
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healthtech
As urbanisation rapidly expands, experts urge cities to go smart, leveraging IoT, AI and 5G to enhance efficiency and quality of urban life.
Creatio announces free CRM solution for companies on the front line
Wed, 8th Apr 2020
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crm
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martech
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open source
Creatio offers a free six-month CRM solution for frontline companies battling COVID-19, enabling efficient data management and process automation.
GBG rolls out anti-fraud solutions to protect against financial crime
Mon, 3rd Feb 2020
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email security
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risk & compliance
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cybersecurity
GBG launches robust anti-fraud solutions, featuring the flagship Instinct Hub, to safeguard businesses and their clients in a complex digital landscape.
Exabeam to run security SaaS offering on Google Cloud
Fri, 20th Dec 2019
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data analytics
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hyperscale
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public cloud
Exabeam secures a multi-year deal to run its Security SaaS on Google Cloud, enhancing scalability and aiding quicker cloud adoption for its customers.
Gartner recognises Pega in low-code application platforms report
Fri, 29th Nov 2019
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rpa
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apm
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lcnc
Pegasystems has received the highest score in the Enterprise IT Composite Applications category in a report by Gartner.