Case management stories
Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer work.
Immigration applicants and their advisers could cut repeated filing work and errors as the Texas legal tech firm rolls out its AI-assisted USCIS forms tool.
The hire brings Santander compliance expertise into ThetaRay as banks face tougher anti-money laundering oversight and demand proof their controls work.
Banks and fintechs could cut manual chargeback work by more than 80% as the new API tie-up links card issuing with dispute automation.
Compliance teams could spend less time on manual reporting as NAVEX adds an AI agent designed to surface risk signals inside workflows.
Compliance teams can now query live case data in seconds as SpeakUp's new tool aims to cut manual reporting and investigation work.
Law firms could cut hours from disclosure reviews and evidence handling as the platform is already in commercial use in the sector.
MSSPs across EMEA could cut alert backlogs as QBS Software adds Dropzone AI's autonomous SOC analyst to its partner network.
The deal could let customer service teams resolve requests end to end, as Pinkfish adds secure workflow automation across enterprise systems.
Exchanges and regulators get a 90-day playback of order books, as Trading Technologies expands its surveillance tools across asset classes.
Managed service providers can now offer broader cyber security services without building their own security operations from scratch.
Retailers are under growing pressure as live facial recognition flags prolific shoplifters, with June setting a record for alerts.
Annual recurring revenue growth and surging demand have prompted Clue to bring in veteran software executive Mark Watson to tighten operations.
Automating manual test-data work could cut delays and staff effort in SAP migration programmes as SNP and Palantir roll out new AI tools.
Rehab leavers may soon get round-the-clock AI support, as a new app aims to cut relapse and help providers track risk.
Residents in Subiaco can now lodge requests, pay bills and track applications in one portal after a three-year council system overhaul.
Australian fleets could improve audit trails and incident response by tying safety events to verified worker identities across vehicles and field sites.
Security teams could cut repetitive case work as Intezer's beta lets them build AI agents for reports, handover notes and rule tuning.
Retailers will get instant police warnings within four seconds when serious offenders are spotted, as theft and violence remain high.
Residents will judge councils on whether bins are collected and benefits processed smoothly during reorganisation, not on digital ambitions.
