IT Brief Asia - Technology news for CIOs & IT decision-makers

BPO / Business Process Outsourcing stories

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Infinigate Group appoints Marcus Meloni as new CEO Europe
This month
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outsourcing
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bpo
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switzerland
Marcus Meloni, with over 25 years of leadership experience, has been appointed as the new CEO Europe of the Infinigate Group, a leading name in cloud and cybersecurity solutions.
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FUJIFILM Business Innovation announces first partner in growth initiative
Mon, 16th Oct 2023
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outsourcing
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it in manufacturing
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digital transformation
Fujifilm Business Innovation New Zealand selects Central Business Innovation as its first official Growth Partner.
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Contact Company selects Calabrio WFM to power BPO operations
Sat, 10th Jun 2023
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outsourcing
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contact centre
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cx
Contact plans to implement a broad range of Calabrio’s automated, data-driven solutions to support the contact centre complexity of its growing client base.
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Appian and Roboyo help Tasmania with better health outcomes
Tue, 7th Mar 2023
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outsourcing
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it in healthcare
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app development
Primary Health Tasmania provided its teams with organisation-wide digital dashboard analysis and reporting for all the proposal and procurement processes.
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Silver Spring Pathfinder creates opportunities with Avaya
Mon, 17th Oct 2022
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cloud services
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contact centre
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outsourcing
Silver Spring Pathfinder (SSP) has used Avaya technology to provide employment opportunities for disadvantaged Singaporeans.
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Digital adoption an immediate priority for CFOs
Fri, 25th Jun 2021
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outsourcing
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cfo
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bpo
Half of CFOs are focused on building a resilient and digital future-ready organization, according to a survey by WNS.
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Fujitsu enhances RunMyProcess business process automation
Fri, 22nd May 2020
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outsourcing
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it automation
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fujitsu
Major features in new ProcessModeler include design automation and simplification as well as more structured and more intuitive settings controls.
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Appian and Celonis partner up to boost business process transformation
Thu, 16th Jan 2020
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outsourcing
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app development
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partner programmes
Appian partners with Celonis to accelerate digital business process transformation and continuous improvement.
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Rapid growth continues for business process applications market
Tue, 31st Dec 2019
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outsourcing
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apac
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globaldata
New research from GlobalData shows that the business process applications market will surpass US$93 billion within the next three years.
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APAC business process outsourcing market set to grow
Wed, 11th Dec 2019
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contact centre
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outsourcing
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globaldata
Asia-Pacific BPO market forecast to hit $120.4bn by 2023, says GlobalData.
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Harcourts chooses Nintex to advance business operations
Thu, 14th Nov 2019
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crm
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outsourcing
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cx
Harcourts boosts global real estate ops with Nintex tech investment.
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Northern Melbourne council launches cloud-based solution Nintex
Tue, 13th Aug 2019
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cx
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outsourcing
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martech
The cloud-based solution will be used to improve customer experience, and to capture and manage processes, according to a statement.
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How processes can be the key to RoI in digital transformation
Mon, 29th Oct 2018
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outsourcing
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app development
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it automation
Process management and automation is vital to any digital transformation, but it is about more than just taking some forms online.
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Two major BPOs form joint venture – open new delivery hub in Malaysia
Fri, 18th Aug 2017
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contact centre
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outsourcing
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bpo
According to Everise the agreement with UBASE aligns two unique BPO companies to provide an unparalleled global service experience.
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Business process outsourcing set to soar in Malaysia
Thu, 20th Jul 2017
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outsourcing
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idc
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bpo
Increased demand from the customer care segment and Malaysian enterprises seeking high end analytics solutions is driving the BPO market.
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Writer Information expands business process services in India with new facility
Fri, 2nd Jun 2017
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outsourcing
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colocation
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cloud services
The facility has a capacity of 120 seats and the company plans to expand operations across other states in India.
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Indian government IT spend to climb on back of IT services, software increases
Thu, 16th Feb 2017
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printing
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outsourcing
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erp
The Indian government is forecast to increase its IT spend by 9.55 this year, with software and IT services spend among the big movers.
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Kiwi based eCommerce company continues global growth
Tue, 15th Apr 2014
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outsourcing
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cx
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martech
Transaction Services Group (TSG) has acquired UK-based direct debit billing provider Harlands Group, expanding its international operations.
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HP makes enterprise appointments
Wed, 15th Jun 2011
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cloud security
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outsourcing
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nz
HP appoints new leadership in regions enterprise services business.
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The new age of outsourcing
Sun, 1st Nov 2009
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outsourcing
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gartner
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sales
Keeping everything in-house may no longer be the best move, in terms of containing costs and generating fresh revenue.
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SOA goes global
Wed, 1st Oct 2008
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outsourcing
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globalisation
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gartner
Multi-enterprise SOA is revolutionizing business. The focus is shifting from enterprise architectures to solving problems between enterprises.