Business Process Outsourcing (BPO) stories
Enhance the human connection in IT support services with AI
Thu, 9th May 2024
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data privacy
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ai
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rimini street
Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.
IT By Design opens expansive Philippines headquarters in Bonifacio Global City
Thu, 9th May 2024
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ai
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cybersecurity
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software development
IT By Design (ITBD) expands its Southeast Asia presence with new Philippines headquarters, aiming to create 250 jobs in response to industry demand for low-cost, top-tier talent.
Infinigate Group appoints Marcus Meloni as new CEO Europe
Wed, 3rd Apr 2024
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outsourcing
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bpo
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switzerland
Marcus Meloni, with over 25 years of leadership experience, has been appointed as the new CEO Europe of the Infinigate Group, a leading name in cloud and cybersecurity solutions.
FUJIFILM Business Innovation announces first partner in growth initiative
Mon, 16th Oct 2023
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it in manufacturing
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digital transformation
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partner programmes
Fujifilm Business Innovation New Zealand selects Central Business Innovation as its first official Growth Partner.
Contact Company selects Calabrio WFM to power BPO operations
Sat, 10th Jun 2023
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uc
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cx
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martech
Contact plans to implement a broad range of Calabrio’s automated, data-driven solutions to support the contact centre complexity of its growing client base.
Appian and Roboyo help Tasmania with better health outcomes
Tue, 7th Mar 2023
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it automation
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partner programmes
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rpa
Primary Health Tasmania provided its teams with organisation-wide digital dashboard analysis and reporting for all the proposal and procurement processes.
Silver Spring Pathfinder creates opportunities with Avaya
Mon, 17th Oct 2022
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uc
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avaya
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cloud services
Silver Spring Pathfinder (SSP) has used Avaya technology to provide employment opportunities for disadvantaged Singaporeans.
Digital adoption an immediate priority for CFOs
Fri, 25th Jun 2021
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cfo
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outsourcing
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bpo
Half of CFOs are focused on building a resilient and digital future-ready organization, according to a survey by WNS.
Fujitsu enhances RunMyProcess business process automation
Fri, 22nd May 2020
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it automation
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fujitsu
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outsourcing
Major features in new ProcessModeler include design automation and simplification as well as more structured and more intuitive settings controls.
Appian and Celonis partner up to boost business process transformation
Thu, 16th Jan 2020
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partner programmes
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apm
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low-code
Appian partners with Celonis to accelerate digital business process transformation and continuous improvement.
Rapid growth continues for business process applications market
Tue, 31st Dec 2019
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outsourcing
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apac
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globaldata
New research from GlobalData shows that the business process applications market will surpass US$93 billion within the next three years.
APAC business process outsourcing market set to grow
Wed, 11th Dec 2019
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uc
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contact centre
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outsourcing
The APAC business process outsourcing market is projected to grow at a 10% CAGR from 2018 to 2023, reaching USD $120.4 billion, according to GlobalData.
Harcourts chooses Nintex to advance business operations
Thu, 14th Nov 2019
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crm
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cx
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martech
Harcourts invests in Nintex Promapp to enhance global operations, streamline processes, and boost productivity for over 10,000 staff across 900 offices.
Northern Melbourne council launches cloud-based solution Nintex
Tue, 13th Aug 2019
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cx
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martech
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apm
The cloud-based solution will be used to improve customer experience, and to capture and manage processes, according to a statement.
How processes can be the key to RoI in digital transformation
Mon, 29th Oct 2018
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it automation
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rpa
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apm
Process management and automation is vital to any digital transformation, but it is about more than just taking some forms online.
Two major BPOs form joint venture – open new delivery hub in Malaysia
Fri, 18th Aug 2017
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uc
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outsourcing
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contact centre
According to Everise the agreement with UBASE aligns two unique BPO companies to provide an unparalleled global service experience.
Business process outsourcing set to soar in Malaysia
Thu, 20th Jul 2017
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outsourcing
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idc
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bpo
Increased demand from the customer care segment and Malaysian enterprises seeking high end analytics solutions is driving the BPO market.
Writer Information expands business process services in India with new facility
Fri, 2nd Jun 2017
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hyperscale
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dc
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colocation
The facility has a capacity of 120 seats and the company plans to expand operations across other states in India.
Indian government IT spend to climb on back of IT services, software increases
Thu, 16th Feb 2017
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erp
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it services
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printing
The Indian government is forecast to increase its IT spend by 9.55 this year, with software and IT services spend among the big movers.
Kiwi based eCommerce company continues global growth
Tue, 15th Apr 2014
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cx
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martech
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customer service
Transaction Services Group (TSG) has acquired UK-based direct debit billing provider Harlands Group, expanding its international operations.