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Business communications stories

Powertec wins Nextivity APAC award for fourth year
Partner Programmes

Powertec wins Nextivity APAC award for fourth year

Demand for indoor mobile coverage is rising across Asia-Pacific as organisations seek more reliable communications inside large facilities.

By Sean Mitchell • 3 min read • Last week
NFON shareholders back AI strategy at annual meeting
Software-as-a-Service

NFON shareholders back AI strategy at annual meeting

Investor backing for NFON's AI push came as the Munich software group lifted revenue to EUR 89.1 million and boosted margins.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Yealink opens Singapore global headquarters & centre
Unified Communications

Yealink opens Singapore global headquarters & centre

The expansion will bolster Yealink's Asia-Pacific support and cloud operations as multinationals redraw regional bases, with Singapore gaining more tech jobs.

By Sean Mitchell • 4 min read • Last month
8x8 launches AI Routing for broader customer service
Software-as-a-Service

8x8 launches AI Routing for broader customer service

Customer queries can now be directed to experts beyond the contact centre, as 8x8's new tool uses data to match issues in real time.

By Mark Tarre • 4 min read • Last month
Zoom adds AI tools to Virtual Agent for customer service
Software-as-a-Service

Zoom adds AI tools to Virtual Agent for customer service

Customer service teams can now build and monitor AI agents more easily, with Zoom adding testing, quality controls and outcome-based pricing.

By Sean Mitchell • 4 min read • Last month
Canon launches ColourStream 7000 series for mid-range print
Manufacturing

Canon launches ColourStream 7000 series for mid-range print

Mid-sized print providers can now scale output more cheaply, with Canon's new presses promising 127 metres a minute and easier upgrades.

By Sofiah Nichole Salivio • 4 min read • Last month
Snom launches D895M flagship desk phone for offices
Unified Communications

Snom launches D895M flagship desk phone for offices

The handset targets hybrid workplaces with Wi-Fi, DECT and encrypted calling, aiming to simplify office communications and bolster security.

By Mark Tarre • 3 min read • Last month
8x8 launches Pulse conversational intelligence for customers
Software-as-a-Service

8x8 launches Pulse conversational intelligence for customers

The early-access tool could help executives and account managers spot renewal risks and customer feedback hidden in calls, chats and emails.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Snom expands partner perks with new training centre
Unified Communications

Snom expands partner perks with new training centre

Certified resellers stand to gain simpler rebates and stronger margins as the vendor shifts partner benefits through distributors and adds technical training.

By Sofiah Nichole Salivio • 3 min read • Last month
8x8 names 2026 partner award winners across regions
Unified Communications

8x8 names 2026 partner award winners across regions

Partners across North America, EMEA and ANZ were rewarded for bookings growth and new customer wins in 8x8's 2026 fiscal year.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Proximus Global rises to Gartner CPaaS leaders group
Unified Communications

Proximus Global rises to Gartner CPaaS leaders group

The upgrade should boost Proximus Global's appeal to multinational buyers seeking compliant messaging, identity and network tools across markets.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Sinch named Gartner leader in CPaaS for fourth year
Digital Transformation

Sinch named Gartner leader in CPaaS for fourth year

Enterprises are putting greater weight on fraud controls and identity checks as AI-driven customer messaging becomes central to CPaaS buying decisions.

By Mark Tarre • 4 min read • Last month
GoTo launches unified AI customer experience platform
Unified Communications

GoTo launches unified AI customer experience platform

Small businesses could cut support complexity as the new system links calls, chat and AI tools in one place, helping staff manage customers faster.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 28th May 2026

Stories from Other Regions

Business communications stories

Ion patent aims to verify authentic video in bytes
Generative AI

Ion patent aims to verify authentic video in bytes

Growing fears over deepfakes have pushed Ion to seek Australian patent protection for a method that verifies video at the byte level.

By Sean Mitchell • 4 min read • Last month
Customers lose trust in AI in regulated industries
Data Protection

Customers lose trust in AI in regulated industries

Consumer patience is thinning, with Australian customers most likely to walk away when poor communications or clumsy data capture erode trust.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Why is Webex becoming the AI execution layer for work?
Software-as-a-Service

Why is Webex becoming the AI execution layer for work?

Firms using embedded AI in meetings and messaging are already cutting admin, speeding decisions and improving customer response times.

By Will Morey • 4 min read • Last month
New Zealand essential email open rates fall to 63.6%
Marketing Technologies

New Zealand essential email open rates fall to 63.6%

Lower inbox visibility is making vital notices harder to reach New Zealanders, even as those opened are drawing more clicks.

By Mark Tarre • 4 min read • Last month
Mitel names Ben Macdonald to lead global channel strategy
Unified Communications

Mitel names Ben Macdonald to lead global channel strategy

Replacement demand in business communications is sharpening the value of channel partners as Mitel expands its global partner ecosystem.

By Sofiah Nichole Salivio • 3 min read • Last month