Business communications stories

Kordia is now a Managed Services Partner to deliver Dialpad’s AI-powered contact centre solutions in New Zealand, enhancing local support and customer engagement.

Australian firms face average costs of AUD $436,307 from email breaches, with slow responses increasing ransomware risks, says Barracuda report.

Gamma and Crexendo have teamed up to offer global UCaaS solutions via Oracle Cloud Infrastructure, easing international expansion for service providers.

Wavenet partners with 8x8 to deliver advanced enterprise communications, enhancing customer engagement and digital collaboration across Europe.

Zoom Phone has surpassed 10 million seats worldwide as its AI-driven cloud phone system boosts cost savings and productivity across industries.

ReveNet warns APAC’s USD $55bn A2P SMS revenue faces steep decline without urgent operator action to tackle rising costs, fraud, and fragmented regulation.

Email remains the greatest risk for sensitive data breaches, with 90% of business communications exposed, warns Kiteworks' 2025 security report.

Klearcom's AI-powered platform now automates United World Telecom's global number testing, boosting service reliability across 100+ countries and time zones.

Apogee joins Charities Buying Group to offer managed IT services, helping UK charities improve tech access and reduce costs through collective purchasing.

A survey reveals 57% of UK small businesses use AI to boost efficiency, with 84% seeing it as beneficial rather than a threat to growth and operations.

Apogee has been chosen as the IT and telecoms partner for the Charities Buying Group, enhancing managed services for UK non-profits across the sector.

RingCentral and NiCE have extended their partnership to enhance AI-driven communications and contact centre solutions for enterprises in Australia and globally.

US financial firms face rising costs averaging USD $232,000 annually due to mobile compliance challenges and false positive inefficiencies, study finds.

Optus has partnered with Dicker Data to offer mobile fleet solutions via Dicker Data’s network, boosting connectivity for Australian businesses.

UK partners in unified communications can boost value by enhancing Microsoft Teams and Webex with advanced features, driving collaboration and revenue growth.

With 67% of UK adults hybrid working, Channel partners are key to supporting flexible work through cloud, cybersecurity and unified communications solutions.

RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.

Gamma and Clear Business have teamed up to provide UK SMEs with enhanced managed connectivity and voice services, combining enterprise-grade tech with local support.

RingCentral wins Frost & Sullivan's 2025 Global Customer Value Leadership Award and rolls out pay-per-organiser pricing for its Events platform.

Nebula has appointed Shalini Kaushik as its new Head of Engineering, bringing nearly 20 years of expertise to enhance its software development and innovation.