Barry Cooper stories
NICE CXone Summer 2023 release to deliver CX at scale
NICE has announced the CXone Summer 2023 release, unlocking new levels of openness and flexibility to deliver customer experience at scale.
NICE named market leader for CX Analytics solution
NICE has been recognised as the overall leader by Quadrant Knowledge Solutions in the 2023 SPARK Matrix for Speech Analytics report.
NICE launches next big leap of CX platform Enlighten
NICE introduces three new AI solutions, combining generative AI tech and CX data to improve customer service engagement and operational excellence.
NICE comes out on top of QKS's workforce engagement management report
NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix: WEM report.
Gartner names NICE Customers Choice in 2023 Peer Insights
Gartner has named NICE a Customers Choice in the 2023 Peer Insights Voice of the Customer for Contact Centre as a Service.
NICE announces the spring 2023 release of AI-powered CXone
NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.
Forrester names NICE Contact Centre as a Service Leader
Forrester has named NICE a Leader in Contact Centre as a Service (CCaaS) in a new report for the first quarter of 2023.
Latest NICE offering using OpenAI for customer experience
NICE launches Enlighten Actions, an AI offering that enables businesses to create smart and humanised customer experiences.
NICE named leader in Quadrant Knowledge’s 2022 CCaaS report
NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions’ assessment of CCaaS solutions.
NICE named a leader in Quadrant Knowledge’s 2022 CJA report
NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.
Frost & Sullivan ranks NICE highly on 2022 VoC report
Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.
NICE and Cognizant partner up on CX transformation initiative
NICE and Cognizant have announced the launch of a global strategic go-to-market partnership to accelerate customer experience transformation.
NICE launches a conversational CX with ChatGPT-enabled CXone
Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.
NICE recognised in new cloud-based contact centre report
DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.
NICE launches ElevateAI, an AI as a Service (AIaaS)
ElevateAI will provide on-demand access to NICE's unrivalled CX data and AI via developer-friendly APIs, to improve customer interactions.
NICE launches Enlighten AutoSummary to deliver seamless CX
NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.
NICE named Technology Leader in 2022 SPARK Matrix for VoC
NICE has been recognized as a Technology Leader in the 2022 SPARK Matrix for Voice of the Customer (VoC) Platform report.
NICE enables enterprises to achieve greater consumer understanding
NICE has announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale.
NICE receives top Gartner scores for Digital Customer Service Centre
NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.
Gartner names NICE a Leader in 2022 Magic Quadrant
NICE has been recognised as a Leader in the 2022 Gartner Magic Quadrant for Robotic Process Automation (RPA) research report.
NICE announces AI ethics framework as industry booms
NICE has released its Robo-Ethical Framework, a set of guidelines to promote responsible and transparent AI-powered robots.
NICE infuses voice of customer capabilities with artificial intelligence
NICE brings AI to the contact centre with Enlighten AI, enabling real-time, hyper-personalised surveys to improve customer satisfaction and reduce churn.
NICE rolls out agile workforce management for distributed workforces
NICE launches new agile workforce engagement management (WEM) solution to support businesses during uncertainty.