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Airlines Stories

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Airlines stories

Scoot uses Qualtrics AI to cut feedback analysis time
Software-as-a-Service

Scoot uses Qualtrics AI to cut feedback analysis time

Passengers can now see booking glitches fixed faster, as Scoot has cut feedback analysis from hours to minutes using Qualtrics AI.

By Joseph Gabriel Lagonsin • 3 min read • This month

Global Stories

Airlines stories

Ant International launches FalconTST 2.0 for banks
Fintech

Ant International launches FalconTST 2.0 for banks

Barclays, Citi, Deutsche Bank and Standard Chartered are using the model to improve cash-flow and FX forecasts, with accuracy above 93%.

By Karen Joy Bacudo • 4 min read • Last week
South East Asia & India launch loyalty industry body
Customer Relationship Management

South East Asia & India launch loyalty industry body

The new body seeks to help brands retain customers as Asia-Pacific loyalty spending is forecast to reach USD $141.8 billion by 2030.

By Karen Joy Bacudo • 4 min read • This month
Radisson launches ChatGPT hotel app with Accenture
Digital Transformation

Radisson launches ChatGPT hotel app with Accenture

Travellers can now search more than 1,000 Radisson hotels in ChatGPT, as the group moves to defend direct bookings from online intermediaries.

By Mark Tarre • 4 min read • This month
Why enterprise AI must learn to act, not just talk
Digital Transformation

Why enterprise AI must learn to act, not just talk

Travel and banking customers could see faster resolutions as enterprises shift AI from answering queries to completing tasks end to end.

By Albert Nel • 6 min read • This month
Japanese brands win US favour but struggle for visibility
Social Media

Japanese brands win US favour but struggle for visibility

Positive sentiment is not enough, as Japanese brands remain hard to spot in US travel and fashion despite broad consumer goodwill.

By Sofiah Nichole Salivio • 3 min read • This month
Disneyland Paris tops Europe travel brands on social media
Instagram

Disneyland Paris tops Europe travel brands on social media

Different content strategies are deciding which travel brands win attention, as TikTok and Instagram now reward sharply different campaigns.

By Regine Laguilles • 4 min read • Last month
Asia-Pacific travellers face confidence gap in bookings
Social Media

Asia-Pacific travellers face confidence gap in bookings

Travel brands may need to win confidence, not just attention, as 60% of Asia-Pacific consumers say they feel sure about choosing a destination.

By Regine Laguilles • 4 min read • Last month
Custom Travel Solutions wins Silver for AI customer support
Digital Transformation

Custom Travel Solutions wins Silver for AI customer support

Its AI overhaul has cut quality review time by 80% and lifted customer sentiment 11% since 2023, as travel support volumes rose.

By Sofiah Nichole Salivio • 3 min read • Last month
Adyen appoints Gary Yang as Asia-Pacific President
Fintech

Adyen appoints Gary Yang as Asia-Pacific President

The move signals Adyen's push to deepen local ties in Asia-Pacific as payment providers compete for merchants across the region.

By Mark Tarre • 4 min read • Last month
Australia & New Zealand lead in agentic AI adoption
Digital Transformation

Australia & New Zealand lead in agentic AI adoption

Consumers in Australia and New Zealand are facing longer waits and repeated handovers as companies rush to deploy agentic AI, Genesys found.

By Mark Tarre • 4 min read • Last month
Singapore to host airport expo amid USD $240 billion boom
Smart Cities

Singapore to host airport expo amid USD $240 billion boom

Airport operators in Asia and the Middle East face pressure to add capacity and modernise as traffic is forecast to surge over the decade.

By Sean Mitchell • 4 min read • Last month
Navigator appoints Uber & Amazon veteran Paul Wright
Marketing Technologies

Navigator appoints Uber & Amazon veteran Paul Wright

The move adds senior advertising experience as the travel media company seeks to expand internationally and turn first-party travel data into ad revenue.

By Sean Mitchell • 4 min read • Fri, 19th Jun 2026
Wipro launches Applied AI centre for Claude models
Manufacturing

Wipro launches Applied AI centre for Claude models

The move aims to help Wipro turn AI pilots into client workflows, as it trains 10,000 staff to deploy Claude across industries.

By Sofiah Nichole Salivio • 3 min read • Wed, 17th Jun 2026

Stories from Other Regions

Airlines stories

Adobe says AI travel traffic to US sites jumps 119%
Digital Transformation

Adobe says AI travel traffic to US sites jumps 119%

Travellers are increasingly starting searches with AI, and travel sites that are hard for models to read may miss out on bookings.

By Sean Mitchell • 4 min read • Last week
Brave VR launches in Australia to boost workplace behaviour
Digital Transformation

Brave VR launches in Australia to boost workplace behaviour

The virtual reality course targets costly behaviour change failures as Australian firms face disruption from restructuring, AI and other workplace shifts.

By Sofiah Nichole Salivio • 4 min read • Last month
AI tools reshape US consumer loyalty, Amperity says
Data Protection

AI tools reshape US consumer loyalty, Amperity says

As AI recommendations shape shopping, 63% of US consumers say they would switch brands for a better offer, Amperity found.

By Sean Mitchell • 3 min read • Wed, 24th Jun 2026