TechDay's 10 Minute IT Jams provide sharp, to-the-point insights into emerging and established technology companies that operate in the Asia-Pacific region.

This is TechDay's third IT Jam with Twilio, a cloud communications platform that streamlines comms channels like voice, text, chat, video, and email by virtualising the world's communications infrastructure through APIs. The company has 26 offices in 17 countries across the world.

In this interview, we speak to Twilio Flex director of product marketing Tim Richter, who will discuss one of the company's critical APIs, Twilio Flex — including a rundown of the basics, how users can upgrade their CX and manage contact centre costs using the API, and more.