Reeny Sondhi has joined the company as chief digital officer, and Amy Holcroft has joined as chief privacy officer.
Both roles are new to Twilio, as businesses increasingly look to digital channels to drive customer engagement, making digital privacy and rights a top priority for Twilio and its customers across all industries and regions.
As Chief Digital Officer, Sondhi will lead the scale of all technology operations needed as the company focuses on scaling and becoming an end-to-end customer engagement platform. She is based in San Francisco and will report to Chief Operating Officer Khozema Shipchandler.
As Chief Privacy Officer, Holcroft will lead the team responsible for protecting the interests of Twilio's more than 250,000 customers and enabling their compliance with information privacy laws. Holcroft is based in London and will report to Twilio's Chief Legal Officer, Dana Wagner.
"Reeny and Amy bring essential experience to Twilio that will set us up for success as we scale and transform our business while protecting our customers' and their end users' digital rights," Twilio chief operating officer Khozema Shipchandler says.
"I'm thrilled to have both Reeny and Amy on board as key leaders as we continue to rise to this challenge."
"I have been a customer of Twilio for several years now and have admired how simple it is for developers to leverage the platform to build meaningful interactions with customers," Sondhi says.
"I look forward to leading the team that builds the technology operations that are core to enabling dependable and trustworthy outcomes for businesses and strengthening relationships with their customers. I'm excited to join Twilio as we continue to scale and reach new audiences," Sondhi adds.
"Privacy is a top priority for Twilio and its customers, and it plays a critical role underpinning the company's vision to be the leading customer engagement platform," Holcroft says.
"I am excited to have the opportunity to strengthen Twilio's commitment to data privacy and continue to build its reputation as a trusted custodian of customer data."