The company has named Pedro Souza as customer care vice president, based in the company's Coconut Creek, Florida office.
Previously Paramount customer care senior director Souza led the company's customer support team for its main streaming services, including Paramount+, CBS Sports, and Pluto TV.
In his new role, he is leading the SmartBear customer care team worldwide.
“Our customers are under a lot of pressure to deliver great software every day,” SmartBear chief product officer Dan Faulkner says.
“Providing responsive, comprehensive, and friendly assistance to developer teams worldwide is a top priority throughout SmartBear.
“We're thrilled to have brought in Pedro's fantastic leadership for this critical function.
Prior to serving Paramount, Souza managed Visa's Global Emergency Card Replacement service for six years. He performed several technology functions for Citibank for 28 years, serving in various roles, including technical support, software engineering, and program management.
“At SmartBear, I see a tremendous opportunity to lead a team that challenges the status quo and uncovers approaches that may be faster or more efficient for our customers and company,” Souza says.
“I look forward to helping SmartBear, its employees, and its customers exceed expectations and demands, as we grow together.