Infosys launches AI-first model to transform global GCCs
Infosys has introduced a new model designed to help global enterprises transform their Global Capability Centres (GCCs) into scalable AI-enabled hubs. The AI-First GCC Model targets organisations aiming to embed artificial intelligence throughout their core operations, drawing on Infosys' experience with over 100 previous GCC engagements for companies including Lufthansa Systems, zooplus, and Danske Bank.
Transformation tools
The new model combines technology platforms such as Infosys Agentic Foundry, EdgeVerve AI Next, and Infosys Topaz, supporting GCCs from initial setup through to scale. The approach allows businesses to deploy production-grade AI agents across operations, with unified platform support to run applied and agentic AI at an enterprise level.
Infosys has already supported the development of GCCs for several major firms. One example is the Lufthansa Systems GCC, which focuses on utilising generative AI to improve aviation safety, operational efficiency, and the overall customer experience. Another is Danske Bank, where GCC capabilities have been leveraged for transformation across software delivery and multiple business domains.
Lifecycle management
The AI-First GCC Model provides end-to-end lifecycle management, including strategy development, site selection, entity setup, recruitment, and operational launch. Infosys also offers a variety of operational structures, from Build-Operate-Transfer to joint ventures and assisted GCC builds. Talent enablement is a core component, with the use of the Infosys Springboard digital learning platform and access to corporate university resources aimed at developing a sustainable pipeline of skills tailored to enterprise requirements.
Client perspectives
Stefanie Neumann, Chief Executive Officer, Lufthansa Systems, said,
"Our collaboration with Infosys to establish a dedicated Global Capability Centre has been a pivotal step in digital transformation journey of Lufthansa Systems. By leveraging their strong GCC and AI capabilities, we are building a future-ready innovation hub that enables our customers to enhance aviation safety, drive operational efficiency, and improve customer experience. This partnership empowers us to accelerate our vision for sustainable and intelligent aviation."
Frans Woelders, Chief Operating Officer, Danske Bank, said, "Two years into our collaboration with Infosys, our Global Capability Centre has become core to the execution of our strategy and to our AI-first vision. By leveraging Infosys' expertise, we have integrated AI into our software delivery lifecycle through tools like GitHub Copilot, developed reusable GenAI platforms to drive innovation and scalability across the bank, and are now deploying multiple GenAI use cases across business domains, including customer service, compliance, risk, and operations. This journey reflects our commitment to creating differentiated experiences for our customers and employees by building a truly AI-first bank, with Infosys playing a pivotal role in enabling this transformation."
Hrishi Raj Agarwalla, Vice President - GCC research, Everest Group, said, "Infosys has outlined a GCC approach that brings together its technology partnerships, investments in AI and innovation labs, plug-and-play infrastructure, and broad talent model, to support enterprises across the GCC lifecycle, from setting up new centers to transforming existing ones."
Strategic capabilities
Satish H.C, Executive Vice President and Chief Delivery Officer, Infosys, said, "As enterprises transform GCCs into strategic hubs, Infosys is ready to accelerate their journey. Our AI-first approach, comprehensive GCC lifecycle capabilities, and global delivery excellence, uniquely position us to help clients unlock new value. Our dedicated GCC practice will offer speed, scale, and strategic depth essential for the next wave of enterprise transformation."
