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Dynatrace named a customers’ choice in 2022 Gartner Insights
Fri, 9th Dec 2022
FYI, this story is more than a year old

Software intelligence company Dynatrace has announced Gartner has named it an overall Customers’ Choice in the 2022 Gartner Peer Insights Voice of the Customer: Application Performance Monitoring (APM) and Observability report. 

In addition, Dynatrace was also recognised as a Customers’ Choice in three segment quadrants: Global Enterprise, Large Enterprise, and North America.

Gartner based its analysis on feedback and ratings from end-user professionals with experience purchasing, implementing, and/or using Dynatrace. 

The Customers’ Choice distinction, or upper-right placement in the report, means Dynatrace meets or exceeds market average ratings from users in both the overall experience and user interest and adoption categories.

Customers rated the Dynatrace platform 4.5 out of 5.0 stars, with 94% saying they would recommend it. (as of September 2022) 

“(Dynatrace) has played an important role in enabling us to achieve optimal performance in our apps to ensure our clients get pleasant experiences. Dynatrace uses an advanced AI technology to deliver valuable data insights,” says a business operations officer in the IT services sector.

“Dynatrace allows us to respond faster and innovate more efficiently while making better decisions and providing worldwide online solutions,” says a global strategic account manager from the consumer goods sector.
“Dynatrace has been a game changer in our ability to respond to incidents, identify areas for performance tuning, and gain meaningful data from user behaviour analysis,” adds an application architecture from the government sector.

“Dynatrace not only helps us monitor several application versions and systems but also provides real-time user monitoring capabilities. Because of its extensive use, it has become the most widely utilised software in our whole organisation," notes a senior software engineer from the services sector.

“Dynatrace enables me to respond faster, innovate more effectively, make better judgments, and deliver global digital experiences,” adds a senior technical recruiter from the IT services sector.

“It is always a pleasure to receive recognition from Gartner Peer Insights, and it’s even better to be recognised by our customers,” says Steve Tack, SVP of Product Management at Dynatrace. 

“We are the only company to be named both a Leader in the 2022 Gartner Magic Quadrant for APM and Observability and a Customers’ Choice in the 2022 Voice of the Customer report for this market. I believe this reflects our focus on empowering the innovators in the world’s largest organisations to drive digital transformation at scale. Feedback from these customers and their willingness to recommend Dynatrace is the best indicator of the results and the positive impact we deliver.”

The Voice of the Customer: APM and Observability report adds to Gartner's recent research, including Dynatrace. 

Dynatrace is the only provider named a 2022 Customer’s Choice for APM and Observability and a Leader in the 2022 Gartner Magic Quadrant for APM and Observability. 

In addition, the 2022 Gartner Critical Capabilities for APM and Observability report evaluated 19 vendors. It recognised the Dynatrace platform with the highest overall scores in 4 of 6 use cases, including DevOps/AppDev, SRE/Platform Operations, IT Operations, and Digital Experience Monitoring.