Mike Hicks stories
Mike Hicks, a principal solutions analyst and solutions architect at ThousandEyes, delves deep into the complexities of the digital and network landscapes through his insightful columns. His interests span a variety of crucial topics including cloud technology, API monitoring, and the challenges of hybrid work environments.
Hicks consistently explores the intricate balance between security and usability in corporate systems, the criticality of robust API monitoring for customer service, and the ways in which DevOps can enhance network performance. He also addresses the broader implications of cloud choices on business operations and the importance of maintaining robust internet health to support remote employees.
With a keen focus on emerging digital trends, Mike advocates for strategic decision-making in selecting cloud providers and adapting to SASE for shaping digital work experiences. His expertise is underpinned by a practical approach to facing the challenges of modern IT management, navigating cloud costs, and ensuring effective digital experiences across industries.
Assurance is what holds network performance accountable to the application experience
Mon, 10th Mar 2025
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saas
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network infrastructure
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digital transformation
As digital connectivity becomes vital for businesses, ensuring network performance meets user expectations is essential for delivering seamless online experiences.
The path to network automation is now clearer and more defined
Fri, 11th Oct 2024
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ai
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cisco
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enterprise adoption
Network automation is set to surge, with Gartner projecting that by 2026, 30% of enterprises will automate over half their network activities.
Securing access to corporate systems, but not at the cost of usability
Mon, 16th Oct 2023
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firewalls
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network security
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multi-cloud
In an era of hybrid work and multi-cloud environments, the ‘edge’ of the network is now considerably more elastic and constantly being stretched.
Why it matters to choose the right cloud provider for you
Wed, 19th Apr 2023
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availability
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cloud provider
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cloud migration
Cloud and digital efforts will risk failing user expectations while lift-and-shift remains the main method of migrating and re-hosting application workloads.
Three unexpected consequences of your cloud choices
Thu, 8th Dec 2022
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it automation
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google
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cloud services
Selecting a cloud based on workloads or competition may not cover all bases. Maturity is needed in areas like cost and performance management.
Cloud cost-cutting is in vogue, but pitfalls abound
Mon, 10th Oct 2022
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datacentre infrastructure
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cloud services
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spending
Something interesting is happening in cloud finance management, and the way to think about this is: there’s more than one way to skin the cloud costs problem.
‘Evidence and escalate’ is the new mantra for taking ANZ businesses digital
Thu, 10th Feb 2022
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security technology alliance
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escalation
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cisco thousandeyes
To do digital experience properly, we - as enterprise IT teams and network professionals - need to get on the front foot.
What is an internet outage?
Mon, 6th Sep 2021
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ddos
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outage
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thousandeyes
As more essential services are delivered digitally, availability becomes the most pressing concern, writes Cisco ThousandEyes solutions architect Mike Hicks.
How SASE is helping organisations forge new digital work experiences
Tue, 25th May 2021
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casb
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sase
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cybersecurity
More organisations are reimagining the way that staff connect from remote locations, writes ThousandEyes principal solutions architect Mike Hicks.
Why taking a DevOps approach to network performance can improve application experience
Mon, 10th May 2021
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devops
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apm
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software development
By adopting a DevOps approach to their work, IT teams can achieve better optimised applications and consistent, reliable performance for end users.
Why better API monitoring is critical for achieving quality customer service
Fri, 9th Apr 2021
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crm
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martech
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api
API monitoring is crucial for maintaining application performance. Adaptive API monitoring offers unprecedented visibility and testing capabilities.
Three keys to keep remote workforce operational: VPNs, SaaS apps, and internet health
Wed, 13th Jan 2021
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saas
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vpns
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wireless networks
Managing a remote workforce is a complex task for IT managers, requiring focus on remote worker enablement, SaaS deployment, and internet health.
ThousandEyes launches new business continuity features
Mon, 14th Dec 2020
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vpns
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api
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network monitoring
ThousandEyes launches new features to enhance cloud, internet, and SaaS visibility for enterprises with distributed workforces.
Internet speed is not why your video meeting is slow
Thu, 1st Oct 2020
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uc
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microsoft
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voip
It’s time to stop confusing performance and latency, writes ThousandEyes principal solutions architect Mike Hicks.
Network intelligence is stopping a wave of DDoS misdiagnosis
Tue, 4th Aug 2020
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ddos
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cybersecurity
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cybersafety
Security teams already know the value of a layered defence; it’s time to add more layers, writes ThousandEyes principal solutions analyst Mike Hicks.
Video: 10 Minute IT Jams – Who is ThousandEyes?
Thu, 2nd Jul 2020
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saas
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uc
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digital transformation
TechDay has launched a new video series, 10 Minute IT Jams, providing insights into technology companies in the Asia-Pacific region.
Remote employees struggling to access critical info
Wed, 10th Jun 2020
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uc
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hybrid & remote work
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collaboration
Remote employees are facing challenges accessing critical information and being excluded from meetings, according to new research by Igloo Software.
ThousandEyes makes three senior appointments across Aus
Mon, 18th May 2020
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data analytics
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martech
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planning
The cloud intelligence company has added a principal solutions analyst, and two regional sales managers, in Melbourne and Sydney.