Latest news - Page 1227

Enterprises face WAN woes as remote workloads strain networks, prompting a push towards optimisation to improve speed and efficiency.

Businesses are shifting focus: Employees are now seen as members of the social web first, revolutionizing customer service and support.

Gone are the days of letters and faxes; today's customer service lives on social media, offering quick, public, and easy interactions 24/7.

Customer care steps into the future with social media, blending casual banter with traditional support to meet evolving consumer expectations.

Brett Waters, Vice President Asia Pacific – South, RightNow, says it's time for the call centre to listen rather than deflect.

Social CRM revolutionises customer engagement, blending traditional CRM with social media to foster relationships and boost loyalty.

New research highlights the power of complaints on social media, urging NZ businesses to embrace online feedback for better customer service.

NZ companies warned to embrace social media in customer service or risk losing out to savvy online consumers and tarnishing their brand.

Enterprises strive to retain customers by focusing on voice channel optimization and actionable insights from key performance indicators.

Fraudsters target smart PABX systems, with Telecom and TelstraClear reporting 20 attacks each, proving no company is too small for hackers.

Huawei debuts its branded IDEOS smartphone in NZ, marking a significant leap in its business evolution and a dive into ultra-fast broadband tech.

The Christchurch City Council's investment in fibre is paying off, with revenue growth of 566%, proving its worth.

Telecom and Vodafone join forces to transform rural New Zealand's broadband, offering a unified solution to bridge the digital divide.

Carrier Ethernet emerges as the go-to solution for wide area connectivity, boasting unmatched reliability and cost-effectiveness.

With IT demands soaring, firms embrace hosting, trading in-house ops for external expertise, but choice overload sparks decision fatigue.

UK farmers harness tech to boost efficiency, using software for nutrient budgets and tracking cow health, meeting rising demands for traceability.

Dreaming of a rural escape? Lifestyle Block offers townies practical insights into the highs and lows of country living.

Experts urge ditching Adobe PDF over major security risks, as 97% vote for safer alternatives at Virus Bulletin 2010 conference.

US mobile access company unveils iPass Open Mobile for Android, allowing users to dodge 3G fees by switching to free wi-fi networks globally.

If you are looking at upgrading or are paying a lot in server support costs, it may pay to get pricing for a hosted server sooner rather than later.