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Workforce Technology Stories - Page 13

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Workforce Technology stories

Insider risk costs soar as AI reshapes workplace data
Data Protection

Insider risk costs soar as AI reshapes workplace data

Insider risk now costs organisations an average USD $19.5 million a year as AI reshapes data access and employee negligence drives losses.

By Mark Tarre • 5 min read • Wed, 25th Feb 2026
CISOs cautious as agentic AI adoption in security lags
Firewalls

CISOs cautious as agentic AI adoption in security lags

CISOs slow-roll agentic AI in defence, even as they brace for more advanced, AI-boosted attacks and rising personal liability risks.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Feb 2026
Australian businesses ramp up spending on energy shift
Manufacturing

Australian businesses ramp up spending on energy shift

Australian firms plan to lift energy-transition capex as tech, AI and renewables drive momentum, but green skills shortages loom.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Feb 2026
Beyond technology: How leadership drives contact centre performance
Unified Communications

Beyond technology: How leadership drives contact centre performance

Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.

By Ed Creasey • 5 min read • Mon, 23rd Feb 2026
MaxContact Australia rebrands as Kaizn in CX advisory pivot
Customer Relationship Management

MaxContact Australia rebrands as Kaizn in CX advisory pivot

MaxContact Australia has rebranded as Kaizn, shifting focus to independent CX and contact centre advisory across Australia and New Zealand.

By Shannon Williams • 4 min read • Fri, 20th Feb 2026
Zoho marks 30 years as paying customer base tops 1m
Software-as-a-Service

Zoho marks 30 years as paying customer base tops 1m

Zoho hits 1m paying customers and 150m users worldwide as the 30-year-old software group posts 2025 growth in clients and revenue.

By Sofiah Nichole Salivio • 5 min read • Thu, 19th Feb 2026
MYOB boosts contact centre insight with new analytics
Unified Communications

MYOB boosts contact centre insight with new analytics

MYOB links its CX platform with Customer Science analytics, automating reporting and lifting contact centre satisfaction and resolution rates.

By Sean Mitchell • 4 min read • Wed, 18th Feb 2026

Stories from Other Regions

Workforce Technology stories

UK airlines turn to agentic AI & WhatsApp to cut queues
Customer Relationship Management

UK airlines turn to agentic AI & WhatsApp to cut queues

UK airlines are deploying agentic AI and WhatsApp chatbots to cut airport queues, ease staff strain and manage growing border disruption.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Feb 2026
UK restaurants back tech, prioritising online ordering
Robotics

UK restaurants back tech, prioritising online ordering

UK restaurants plan fresh tech investment for 2026, betting most heavily on online ordering and delivery ahead of AI and smart kitchens.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Feb 2026
Payroll teams feel ready but JSL exposes data gaps
Digital Transformation

Payroll teams feel ready but JSL exposes data gaps

Payroll teams say they are ready for JSL reforms, but gaps in HMRC data access and outdated systems leave many exposed before April.

By Karen Joy Bacudo • 4 min read • Tue, 24th Feb 2026
Vertali boosts global hiring amid mainframe security boom
Disaster Recovery

Vertali boosts global hiring amid mainframe security boom

Vertali expands its global workforce across technical, programme and support roles as mainframe security and modernisation demand surges.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Feb 2026
Telstra profit climbs as AI rollout deepens job cuts
Digital Transformation

Telstra profit climbs as AI rollout deepens job cuts

Telstra profit rises 8.1% to AUD $1.2 billion as AI-driven efficiency deepens job cuts and reshapes its troubled enterprise division.

By Karen Joy Bacudo • 3 min read • Fri, 20th Feb 2026
Collage adds embedded payroll to Canadian HR platform
Digital Transformation

Collage adds embedded payroll to Canadian HR platform

Collage teams with Nmbr to launch embedded Canadian payroll, integrating HR, benefits and pay into a single broker-focused platform.

By Catherine Knowles • 4 min read • Fri, 20th Feb 2026
8x8 adds AI tools to contact centre and WhatsApp CX
Unified Communications

8x8 adds AI tools to contact centre and WhatsApp CX

8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.

By Kaleah Salmon • 4 min read • Thu, 19th Feb 2026
UA92, Fujitsu boost funds to support women in tech
EduTech

UA92, Fujitsu boost funds to support women in tech

UA92 and Fujitsu launch GBP £101,000 package of bursaries and apprenticeships to help more women and non-binary people build tech careers.

By Karen Joy Bacudo • 3 min read • Thu, 19th Feb 2026
Wagepoint adds timesheets & mobile app for payroll
Digital Transformation

Wagepoint adds timesheets & mobile app for payroll

Wagepoint rolls out built-in timesheets and a new mobile app, aiming to simplify payroll and time tracking for small Canadian businesses.

By Sofiah Nichole Salivio • 3 min read • Thu, 19th Feb 2026
Routes Healthcare boosts care operations with BPA tech
Digital Transformation

Routes Healthcare boosts care operations with BPA tech

Routes Healthcare links Sage 200 and cloud systems via BPA tech to automate care, cut dev effort and strengthen continuity across the North.

By Catherine Knowles • 5 min read • Wed, 18th Feb 2026
NZ SMEs lift hours while wage growth softens in January
Jobs

NZ SMEs lift hours while wage growth softens in January

New Zealand SMEs lifted staff hours but eased wage growth in January, leaning on existing rosters as they cautiously test post-holiday demand.

By Sean Mitchell • 3 min read • Wed, 18th Feb 2026