Wendy Johnstone stories
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IWD 2023: Vulnerability and our roles in achieving inclusivity for women in IT
Wed, 8th Mar 2023
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dei
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iwd
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leadership
While we’ve come a long way, there is still much to do to ensure that we continue to make the workplace equitable for women.
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Zendesk adds AI capabilities to customer support solutions
Mon, 3rd Oct 2022
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uc
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cx
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martech
Zendesk recently announced Intelligent Triage and Smart Assist, new artificial intelligence (AI) solutions empowering businesses with customer support.
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Singapore businesses fall behind in meeting customer expectations
Fri, 9th Sep 2022
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uc
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crm
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cx
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.
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Research finds more than half of APAC consumers think customer service is an afterthought
Thu, 20th Jan 2022
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crm
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cx
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martech
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
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Turning agility into reality difficult as organisations prepare for recovery
Fri, 9th Jul 2021
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uc
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devops
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apm
New research from Zendesk reveals that turning agility into reality in organizations is proving to be a challenge.
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Zendesk bolsters senior APAC leadership team
Fri, 29th May 2020
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crm
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martech
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zendesk
Zendesk strengthens its APAC leadership team, appointing Wendy Johnstone as regional COO and Gari Johnson as senior VP of sales, to drive growth and operations.