IT Brief Asia - Technology news for CIOs & IT decision-makers

Voice over Internet Protocol (VoIP) stories - Page 2

In the same way that copper telephone wires were co-opted for use by computers, the Internet Protocol was co-opted to carry telephone calls. Neither were designed for the purpose and therefore both faced technological limitations. Voice over Internet Protocol describes the transmission of telephone calls on the IP network. This was initially challenging, as IP works on a ‘best effort’ principle and sends traffic in a random stream of ‘packets’, later reassembled at destination in the correct order. Voice and video packets must arrive contiguously or they are garbled. This problem was overcome by various techniques including SIP: Session Initiation Protocol facilitates VOIP calls and is commonly used when you make a call over the internet.
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Access4 unveils Flex solution for Microsoft Teams integration

Mon, 15th Apr 2024
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voip
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contact centre
Access4 has launched its Flex solution for Microsoft Teams, designed to amalgamate advanced and basic user services within one customer tenancy, fostering cost-effectiveness and scalability.
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Darktrace shifts to proactive AI strategy to combat rising cyber threats

Tue, 9th Apr 2024
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email security
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ai security
In response to rising AI-driven cyber threats, Darktrace is repositioning to a platform-based strategy aimed at better equipping businesses to anticipate and counter these advanced cyber attacks.
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Parkerville charity embraces digital transformation with RingCentral platform

Tue, 2nd Apr 2024
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crm
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digital transformation
Parkerville Children and Youth Care transitions to RingCentral's unified communications-as-a-service platform, marking a significant phase in their digital transformation aimed at replacing all IT infrastructure hardware by 2024.
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PagerDuty launches enterprise Incident Management plan in the Asia-Pacific

Thu, 28th Mar 2024
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devops
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PagerDuty has launched its enterprise Incident Management solution in Australia, New Zealand, and Asia-Pacific, aimed at streamlining processes, reducing reputational risks, and cutting costs for digital businesses.
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Ativa platform chosen by Alianza for Voice Analytics Platform power

Fri, 22nd Mar 2024
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collaboration
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voip
Alianza, the cloud communications firm, chooses Infovista's Ativa platform to fuel its Voice Analytics Platform, enhancing CSPs understanding of voice traffic through real-time metrics and diagnostics.
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LeapXpert reveals Maxen, a GenAI app to boost client communication

Thu, 21st Mar 2024
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risk & compliance
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genai
LeapXpert introduces GenAI application, Maxen, envisioned to revolutionise client communications and enhance the productivity of relationship managers, with the official launch set in March 2024.
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Reveille Software unveils Sentry for Microsoft Teams monitoring

Wed, 13th Mar 2024
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uc
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firewalls
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ecm
Reveille Software launches Reveille Sentry for Microsoft Teams, providing unparalleled visibility into user activity and aiding in the management and security across multiple ECM platforms.
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Dell launches AI-powered intelligent headsets for hybrid work

Thu, 1st Feb 2024
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network infrastructure
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hcm
Dell Technologies unveils new intelligent headsets equipped with advanced AI technology, enhancing productivity and communication in the evolving landscape of hybrid work.
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Virsae launches AI-powered service management for Microsoft Teams on Azure

Tue, 23rd Jan 2024
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martech
Virsae launches its AI-driven 'Virsae Service Management for Microsoft Teams' on the Microsoft Azure Marketplace, aiming to optimise performance across XCaaS platforms, including WFH environments.
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LINX expands Azure Peering partnership with Microsoft in US

Thu, 4th Jan 2024
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datacentre infrastructure
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microsoft
The London Internet Exchange (LINX) has expanded its US partnership with Microsoft, launching Azure Peering Service at LINX NoVA for enhanced public Microsoft cloud services connectivity.
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Veeam integrates Backup-as-a-Service into Microsoft 365 service

Thu, 14th Dec 2023
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data protection
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dr
Veeam Software boosts data protection for its 18 million Microsoft 365 users by adding Backup-as-a-Service integration.
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A guide on how to migrate to better Teams governance

Mon, 4th Dec 2023
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firewalls
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network security
Migrating Teams delivers a great opportunity to establish a new Teams environment that reflects the lessons learned in the old environment.
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Tandem platform streamlines workplace feedback with continuous approach

Tue, 21st Nov 2023
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genai
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ai
Tandem, a novel platform, aims to revolutionise workplace feedback with continuous review cycles, fostering high-performance culture.
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Microsoft's Copilot Studio a low-code tool for constructing stand alone copilots

Fri, 17th Nov 2023
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Microsoft debuts Copilot Studio, a low-code tool built specifically for customising the Microsoft Copilot and stand-alone copilots.
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ControlUp enhances digital employee experience with new Microsoft features

Thu, 16th Nov 2023
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ControlUp has unveiled new features for its DEX platform, optimising Microsoft-powered employee experience and simplifying IT management.
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How to move file shares from on-prem to cloud

Wed, 15th Nov 2023
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migration
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public cloud
Moving file shares to the cloud may be inevitable, but it should be done with careful consideration and the very best tools.
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Celonis acquires Symbio, launching AI-driven 'Process Cockpit'

Tue, 14th Nov 2023
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apm
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software development
Celonis acquires Symbio, launching 'Process Cockpit'; an AI-led tool enhancing process management with real-time tracking.
Predictions

BeyondTrust experts forecast key cybersecurity threats for 2024

Wed, 1st Nov 2023
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malware
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uc
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supply chain
BeyondTrust's cybersecurity experts predict the main global threats for 2024, including advanced AI threats and a rise in subscription-based model risks.
Freshworks

Freshworks customers enhance employee experience via increased Microsoft Teams usage

Mon, 30th Oct 2023
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collaboration
Freshworks reports a surge in Microsoft Teams usage by Freshservice customers, increasing productivity for over 250,000 users.
Voice

Voice analytics market projected to reach USD 9.33 billion by 2030

Wed, 18th Oct 2023
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biometrics
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The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.