Voice stories

Asia Pacific retail banks are showing increased interest in Generative AI, with 41% planning to invest, indicates an IDC report.

Ingram Micro and Poly have joined forces to support Australia's growing hybrid and remote workspaces with their range of collaboration solutions.

Benin's Celtiis boosts its efficiencies by deploying Oculeus' Captura NG for wholesale billing in telecom operations.

'Best Design Awards' lauds tech-influenced journalism; winners use AI & blockchain to expose obscured global truths.

NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.

Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.

JAMVEE is a cloud-based application designed to enhance the employee experience and productivity with easy collaboration features.

The four key trends are fine-tuned tech for improved customer experiences, cloud security and the growth of zero trust, device sustainability, and voice search.

The partnership bundles Springboard's business intelligence platform with Cataleya's switching solutions to rapidly transform voice and messaging.

Motorola Solutions celebrates 50 years in Malaysia, highlighting the country's skilled engineering talent and innovative offerings used globally.

The partnership addresses the growing number of businesses seeking to digitally transform, by enabling operational optimisation and adaptive CX.

Dubber acquires AI transcription service provider Notiv for A$6.6m, boosting its own AI programme and adding new revenue-generating services.

Australian businesses lead APAC in the use of voice technology, but there is more work to be done in the area, a new report from Cognizant has found.

Launches video and voice features to help resources companies adhere to face mask and social distancing rules.

Auckland's return to lockdown has led to a 33% increase in fixed broadband data and a 45% rise in voice minutes, according to Vodafone NZ.

Ivanti Wavelink partners with Manhattan Associates to bring voice-enablement solutions to warehousing in South East Asia.

Spark to upgrade landline voice calling in Devonport, Auckland and Miramar, Wellington. Customers can choose voice over wireless or voice over fibre.

Voice tech at risk of spoofing; Data61 develops anti-hack tool Void.

Vodafone has upgraded its 4G Calling programme to provide ‘crisper, clearer’ phonecalls for Vodafone customers.

Freedom will transform agent performance, enabling Natterbox users to work from wherever they want on whatever device they want to work on.

Kiwi startup Vxt turns voicemail into text, curbing inbox angst for users with smart app.

Vodafone NZ launches 4G VoLTE in Auckland, more cities to follow.

Amazon has launched a new line-up of Echo devices, enabling users to access Alexa at home in different ways, as well as a range of Alexa features.

By partnering with Global Relay, voice platform provider Red Box is improving the security of its offerings for high-value and risk voice data.