Asia Pacific retail banks show growing interest in Generative AI
Asia Pacific retail banks are showing increased interest in Generative AI, with 41% planning to invest, indicates an IDC report.
Ingram Micro & Poly enhance hybrid work support in Australia
Ingram Micro and Poly have joined forces to support Australia's growing hybrid and remote workspaces with their range of collaboration solutions.
Celtiis streamlines operations with Oculeus' Captura NG billing
Benin's Celtiis boosts its efficiencies by deploying Oculeus' Captura NG for wholesale billing in telecom operations.
Boots on the ground: AI and Blockchain at the Best Design Awards
'Best Design Awards' lauds tech-influenced journalism; winners use AI & blockchain to expose obscured global truths.
NICE acquires LiveVox, bolstering customer experience with AI integration
NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.
Are your communications just good enough or great?
Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.
Tata Communications launches cloud-based calling solution for global enterprises
JAMVEE is a cloud-based application designed to enhance the employee experience and productivity with easy collaboration features.
SOTI lists key IT trends impacting ANZ markets in 2023
The four key trends are fine-tuned tech for improved customer experiences, cloud security and the growth of zero trust, device sustainability, and voice search.
Springboard, Cataleya to offer switching infrastructure solutions
The partnership bundles Springboard's business intelligence platform with Cataleya's switching solutions to rapidly transform voice and messaging.
Motorola Solutions celebrates 50 years in Malaysia
Motorola Solutions celebrates 50 years in Malaysia, highlighting the country's skilled engineering talent and innovative offerings used globally.
SecureCo and IBM partner to deliver Intelligent Voice Platform
The partnership addresses the growing number of businesses seeking to digitally transform, by enabling operational optimisation and adaptive CX.
Dubber acquires Notiv, adding AI-enabled transcription capabilities
Dubber acquires AI transcription service provider Notiv for A$6.6m, boosting its own AI programme and adding new revenue-generating services.
Voice technology ‘no longer an option’ for businesses as COVID-19 propels market forward
Australian businesses lead APAC in the use of voice technology, but there is more work to be done in the area, a new report from Cognizant has found.
Motorola updates tech for resource industry safety
Launches video and voice features to help resources companies adhere to face mask and social distancing rules.
Broadband data and voice minutes skyrocket as Auckland re-enters lockdown - Vodafone
Auckland's return to lockdown has led to a 33% increase in fixed broadband data and a 45% rise in voice minutes, according to Vodafone NZ.
Ivanti Wavelink and Manhattan Associates tackle voice solutions for warehousing
Ivanti Wavelink partners with Manhattan Associates to bring voice-enablement solutions to warehousing in South East Asia.
Spark announces next phase of landline voice calling upgrade, ends voice-over-copper services
Spark to upgrade landline voice calling in Devonport, Auckland and Miramar, Wellington. Customers can choose voice over wireless or voice over fibre.
Research trials new way to stop voice spoofers in their tracks
Voice tech at risk of spoofing; Data61 develops anti-hack tool Void.
Vodafone switches on 4G VoLTE calling across NZ
Vodafone has upgraded its 4G Calling programme to provide ‘crisper, clearer’ phonecalls for Vodafone customers.
Natterbox launches solution to improve customer service efficiency
Freedom will transform agent performance, enabling Natterbox users to work from wherever they want on whatever device they want to work on.
Christchurch startup looks to fix voicemail headaches
Kiwi startup Vxt turns voicemail into text, curbing inbox angst for users with smart app.
Vodafone begins 4G calling rollout
Vodafone NZ launches 4G VoLTE in Auckland, more cities to follow.
Amazon announces new Echo products, including Alexa features
Amazon has launched a new line-up of Echo devices, enabling users to access Alexa at home in different ways, as well as a range of Alexa features.
Red Box gains compliance boost with new partnership
By partnering with Global Relay, voice platform provider Red Box is improving the security of its offerings for high-value and risk voice data.