Trust stories

Nearly half of financial firms struggle to scale AI fully due to data silos and security concerns, despite widespread adoption and hybrid deployment strategies.

A global survey reveals shoppers increasingly expect early, personalised holiday deals and trust AI for recommendations, urging retailers to act faster and smarter.

Fintech firms rush to adopt AI, with 65% using it despite cybersecurity lapses, highlighting the urgent need for robust guardrails to build trust and ensure safety.

Forrester's Total Experience Score reveals most Singapore banks fail to deliver customer experiences matching their brand promises, with Citibank and DBS leading.

PayPal launches PayPal Open in Australia, a unified platform offering global payments, lending, and insights for businesses of all sizes.

Ricoh partners with expert Erica Dhawan to reveal study showing 85% in the US prefer genuine human service over automation in customer care.

Allianz Insurance Australia is advancing AI use cautiously, balancing innovation with regulation, data quality, and trust to reshape its claims processes.

Australian consumer loyalty relies heavily on trust and high-quality service, with 86% likely to abandon brands after poor customer support experiences.

IFS appoints Mihita Podobnik as Chief People Officer to lead global people strategy during its international expansion in Industrial AI.

Australian executives lead globally in trusting AI agents, with 88% confident in their use during crises and rapid adoption across business operations.

Australian small businesses lose over 22 hours weekly managing complex payment systems, risking cash flow, customer loss, and security concerns, says new report.

Kasia Hanson joins Alcatraz as VP of Strategic Partnerships to boost growth across critical sectors with her 20+ years experience in security and AI.

AI is easing administrative tasks in personal insurance advice, allowing advisers more time for human conversations during clients' toughest moments.

AI boosts efficiency in professional services, but human expertise and trust remain crucial, driving a new value and pricing model in law and finance.

Icertis launches Vera AI, an intelligent contract management tool addressing trust and security concerns amid growing C-suite demand for AI agents.

Tech and B2B firms are appointing Chief Trust Officers to boost security, privacy, and trust amid rising client and regulator concerns, says Forrester.

Peer reviews and user-generated content now influence 65% of UK shoppers, surpassing celebrity endorsements in shaping purchase decisions, finds Akeneo study.

Australian banks invest heavily in AI but struggle to realise value amid complex compliance, fragmented data, and rising customer trust concerns, experts say.

EY and ACCA urge firms and policymakers to adopt robust AI assessment frameworks to enhance trust and ensure ethical, compliant AI deployment worldwide.

Integral Ad Science is the first in digital advertising to earn the Alliance for Audited Media’s Ethical AI Certification, spotlighting trusted AI use.