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Text analytics stories
AI-era contact centres become strategic CX data hubs
Last week
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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
Snowflake, OpenAI agree USD $200m enterprise AI deal
Last month
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saas
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dr
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data analytics
Snowflake strikes USD $200m deal to embed OpenAI models across its data platform, promising native AI tools for 12,600 enterprise customers.
AI to transform qualitative research into measurable data
Last month
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data analytics
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cx
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martech
Mercury Analytics says AI will turn open-ended feedback into measurable insight by 2026, reshaping how organisations use qualitative data.
SAS forecasts agentic AI to transform banking by 2026
Tue, 13th Jan 2026
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digital transformation
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fintech
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email security
SAS predicts agentic AI will run core banking by 2026, reshaping trust, fraud defences, climate risk and quantum-powered decision making.
Singapore Airlines taps Qualtrics' AI to boost customer insight
Fri, 25th Jul 2025
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data analytics
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cx
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martech
Singapore Airlines partners with Qualtrics, using AI-driven analytics to enhance customer insights and improve service over a three-year collaboration.
Teradata & AWS enhance AI integration with VantageCloud
Wed, 4th Dec 2024
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data analytics
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hyperscale
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cx
Teradata has unveiled a partnership with Amazon Web Services to accelerate generative AI deployment, offering over 60 use-cases for enterprises.
SAS named leader in AI/ML platforms by Forrester report
Thu, 5th Sep 2024
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genai
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ai
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sas
Forrester has named SAS a leader in AI/ML platforms in its Q3 2024 report, lauding its robust, user-friendly tools for next-gen AI/ML applications.
Medallia named leader in Forrester Wave: text mining platforms
Tue, 4th Jun 2024
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edutech
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data privacy
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ai
Medallia emerges as a leader in The Forrester Wave: Text Mining and Analytics Platforms, Q2 2024 report, excelling in Vision, Innovation, and Adoption.
Medallia named leader in Forrester Wave for text analytics
Fri, 31st May 2024
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cx
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martech
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hcm
Medallia has been named a leader in Forrester's Text Mining and Analytics Platforms Q2 2024, praised for its vision, innovation, and comprehensive AI-powered analytics.
AI can generate insights 1000x faster than human analysis
Tue, 1st Mar 2022
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uc
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data analytics
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martech
Insights platform Yabble launches Hey Yabble Count, a feature that uses AI to generate insights from unstructured text data.
Taking a look at the growing trend of text analytics
Wed, 23rd May 2018
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data analytics
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martech
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planning
Using text analytics, engineers can extract more value from raw text and combine it with sensor data and ML to improve a range of functions.
I said what?
Fri, 1st Jul 2011
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cloud services
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sms
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websites
Discover the hilarious world of our texting mishaps with Textsfromlastnight.com, showcasing the smart, silly, and absurd messages we share.