Spark stories - Page 7
Surprise surprise: NZ telcos need to up customer service game
Thu, 2nd Feb 2017
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crm
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uc
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martech
The latest Consumer NZ survey on NZ telcos has revealed Kiwis aren't to happy when it comes to customer service.
Spark digitally transforms NZRB in time for summer racing season
Thu, 2nd Feb 2017
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digital transformation
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new zealand racing board
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spark
The New Zealand Racing Board has completed a major phase of its data centre migration with the help of Spark, redesigning and modernising its ICT setup.
Spark and 2degrees respond to Gisborne power outage
Mon, 12th Dec 2016
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2degrees
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spark
Amid Gisborne's power woes, Spark acts to sustain services; 2degrees shifts to 3G. Locals brace for intermittent mobile access.
Spark deploys its 'fastest' UFB service to most of NZ
Mon, 5th Dec 2016
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ultrafast fibre
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spark
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tablets
Spark ramps up broadband speeds, launching its swiftest UFB service for most Kiwis, with promises of 700-900Mbps downloads.
Complaints board throws out 2degrees carryover data complaint
Mon, 28th Nov 2016
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asa
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2degrees
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vodafone
The Advertising Standards Authority has ruled in favor of 2degrees, stating that their advertisement about rollover data was not false advertising.
Govt gives telco industry props for restoration efforts following quakes
Tue, 22nd Nov 2016
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uc
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government
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chorus
UK Gov praises telecom's swift action restoring quake-hit networks to nearly pre-disaster function, highlights dedication of field teams.
Spark waives early termination & moving fees for quake-affected customers
Thu, 17th Nov 2016
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uc
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earthquakes
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broadband
Spark broadband customers who have been forced to move due to the earthquakes no longer need to deal with early termination & moving fees.
InternetNZ praises Spark's one week fibre installation plans
Thu, 3rd Nov 2016
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uc
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ultrafast fibre
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internetnz
InternetNZ hails Spark and Ultrafast Fibre partnership to speed up ultrafast broadband installation in New Zealand homes.
Spark and Vodafone offer gift in wake of Samsung Note7 debacle
Thu, 13th Oct 2016
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vodafone
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spark
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samsung note
Spark is offering a $100 gift voucher to customers who return their Note7 devices, as a gesture of appreciation for their patience and cooperation.
Spark joins fight against digital exclusion in NZ
Thu, 22nd Sep 2016
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uc
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internetnz
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spark
Spark's Jump service tackles digital divide, making home broadband in NZ affordable at $15/month, welcoming low-income families online.
Spark boosts data cap allowances - and some prices - on select broadband plans
Mon, 29th Aug 2016
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uc
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wireless networks
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cloud services
Spark is upping the data caps - and some prices - on some of its popular home & business plans by as much as 50% to cater for Kiwis' love for data.
Spark celebrates switching on its 100th RBI cell site
Mon, 22nd Aug 2016
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uc
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rural broadband initiative
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broadband
Spark celebrates landmark achievement with 100th Rural Broadband Initiative site in Reikorangi, expanding 3G and 4G coverage.
Spark to test high speed Gigabit connections in Christchurch
Mon, 22nd Aug 2016
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uc
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fibre
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enable networks
New Zealand telco Spark tests Gigabit connections in Christchurch, enabling more people to upgrade their internet speeds.
'We're at a turning point' - Spark pleased despite profit drop
Thu, 18th Aug 2016
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uc
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sky
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spark
Spark says mobile and platform IT services now outweigh declining areas of the business, which Spark's chairman says reflects a turning point.
Spark cries foul: Sky-Vodafone merger officially opposed
Tue, 16th Aug 2016
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uc
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sky
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m&a
Spark has formally announced that it is opposing the Sky TV/Vodafone merger, citing Sky's unfair monopoly on the wholesale sports content market.
Spark hikes up salaries for employees
Mon, 15th Aug 2016
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uc
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spark
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payroll
NZ's Spark boosts staff pay, embracing a higher wage economy, with some employees set to earn a minimum of $42,500 including benefits.
Stuff Fibre: What are the experts saying?
Fri, 12th Aug 2016
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uc
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dts
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stuff
Stuff's UFB entry may come with complications, according to commentary from Spark and DTS CEO Brendan Ritchie.
Unbundling UFB – NZ wholesale/retail changes post 2020
Fri, 22nd Jul 2016
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uc
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supply chain
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chorus
If unbundling can be done well, big players could gain a distinct advantage against the smaller players in the market.
Spark launches new data offering in response to 'gaming fever'
Fri, 15th Jul 2016
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gaming
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uc
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data analytics
Spark's 2GB GO offering thrills gamers, doubling data for half the price during school hols amidst a Pokemon Go craze.
Commerce commission to investigate Spark
Tue, 5th Jul 2016
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uc
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commerce commission
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spark
The Commerce Commission has recently confirmed it will investigate whether Spark's resale voice services should be deregulated.