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Shared services Stories - Page 3

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Shared services stories

Quant & IBM launch Ava at Fortitude Re to cut calls
Digital Transformation

Quant & IBM launch Ava at Fortitude Re to cut calls

The rollout has cut average handling time by three minutes and lifted first-call resolution to 86% at Fortitude Re.

By Sean Mitchell • 8 min read • Sat, 6th Jun 2026
SAP Concur warns of rising fraud in Australian finance
Data Analytics

SAP Concur warns of rising fraud in Australian finance

Australian finance teams face mounting losses as 62 per cent of respondents reported fraud-related damage in the past three years.

By Karen Joy Bacudo • 4 min read • Thu, 4th Jun 2026
Exclusive: Celonis says AI fails without context in operations
Digital Transformation

Exclusive: Celonis says AI fails without context in operations

AI deployments are failing at scale because most systems lack the context needed to stop agents hallucinating, Celonis says.

By Jake MacAndrew • 3 min read • Thu, 4th Jun 2026
Druid AI report finds AI agent use concentrated in key tasks
Digital Transformation

Druid AI report finds AI agent use concentrated in key tasks

Production data from hundreds of enterprise customers shows AI agents are handling only a few high-volume workflows, reshaping deployment priorities.

By Sofiah Nichole Salivio • 3 min read • Thu, 21st May 2026
Dell unveils PowerStore Elite for AI data centres in EMEA
Data Protection

Dell unveils PowerStore Elite for AI data centres in EMEA

Organisations across EMEA are being pushed to expand AI capacity without worsening power, space and compliance pressures on ageing data centres.

By Sean Mitchell • 4 min read • Wed, 20th May 2026
Tax teams sidelined in tech decisions, Vertex finds
Digital Transformation

Tax teams sidelined in tech decisions, Vertex finds

Only 12% of organisations have fully integrated tax technology, leaving compliance projects exposed as e-invoicing rules tighten.

By Karen Joy Bacudo • 4 min read • Wed, 20th May 2026
Looking to Ireland for the CFO tech stack of the future
Data Protection

Looking to Ireland for the CFO tech stack of the future

Irish fintechs are helping finance chiefs cut costs, speed up funding decisions and ease compliance across capital, accounting and payments.

By Tiarnan McCaughan • 4 min read • Mon, 18th May 2026
Celonis launches context model in Ikigai Labs deal
Digital Transformation

Celonis launches context model in Ikigai Labs deal

The deal aims to help firms cut AI errors by giving agents a live picture of business processes and future scenarios.

By Sean Mitchell • 6 min read • Fri, 15th May 2026
Coupa acquires Rossum to widen AI document processing
Digital Transformation

Coupa acquires Rossum to widen AI document processing

The deal broadens automation across procurement and finance as Coupa folds Rossum's invoice-reading AI into its source-to-pay platform.

By Sean Mitchell • 4 min read • Thu, 14th May 2026
Celonis acquires Ikigai Labs to boost enterprise AI
Digital Transformation

Celonis acquires Ikigai Labs to boost enterprise AI

The deal gives customers planning and forecasting tools meant to make AI agents more reliable across complex enterprise systems.

By Mark Tarre • 6 min read • Wed, 13th May 2026
Celonis launches context model in Ikigai Labs deal
Digital Transformation

Celonis launches context model in Ikigai Labs deal

The deal aims to give enterprise AI a live view of operations, while also adding planning and forecasting tools to Celonis's platform.

By Sofiah Nichole Salivio • 5 min read • Wed, 13th May 2026

Stories from Other Regions

Shared services stories

Current rebrands to push AI-led tax work in accounting
Digital Transformation

Current rebrands to push AI-led tax work in accounting

Independent accountants could cut preparation time sharply as a rebrand signals Current's wider bet on AI tools and shared services.

By Karen Joy Bacudo • 4 min read • Thu, 4th Jun 2026
Google Payment New Zealand profit edges up in 2025
Fintech

Google Payment New Zealand profit edges up in 2025

Revenue rose 11.6% as higher transaction processing activity lifted Google Payment New Zealand's 2025 profit to NZD $312,841.

By Karen Joy Bacudo • 3 min read • Tue, 2nd Jun 2026
Candescent signs EverBank branch modernisation deal
Fintech

Candescent signs EverBank branch modernisation deal

Branch customers at EverBank are set for faster transactions as the lender replaces legacy teller systems across 41 financial centres.

By Karen Joy Bacudo • 3 min read • Sat, 30th May 2026
Finofo launches AI-native AP platform for Canadian firms
Software-as-a-Service

Finofo launches AI-native AP platform for Canadian firms

Canadian mid-sized firms processing 200-plus invoices a month could cut AP costs and cycle times sharply as Finofo folds tasks into one workflow.

By Karen Joy Bacudo • 4 min read • Fri, 22nd May 2026
The 'boring' AI ERP capabilities delivering the biggest finance gains
Digital Transformation

The 'boring' AI ERP capabilities delivering the biggest finance gains

Lesser-known ERP tools are already cutting month-end work, from reconciliation and AP to forecasting, if the data underneath is clean enough.

By Annexa • 5 min read • Wed, 20th May 2026
UK CFOs still rely on spreadsheets for financial close
Digital Transformation

UK CFOs still rely on spreadsheets for financial close

Reliability concerns are leaving many finance teams stuck with Excel for close processes, despite wider pressure to improve controls and speed up reporting.

By Karen Joy Bacudo • 4 min read • Mon, 18th May 2026
Rexel Canada deploys Hyland AI for invoice processing
Digital Transformation

Rexel Canada deploys Hyland AI for invoice processing

Invoice processing at the electrical distributor was almost fully automated within 48 hours, cutting manual checks and speeding supplier payments.

By Sofiah Nichole Salivio • 3 min read • Thu, 14th May 2026