Self-service news stories

Hazelcast Viridian Serverless speeds up app development, simplifies provisioning, and enables integration of real-time data into applications.

While self-service solutions can provide major benefits, live voice and chat interactions are still an important part of customer service that continue to need support and investment.

Delivering a compelling customer experience in the digital age starts with the organisation’s website.

Available as a self-serve solution, Telstra Hybrid Cloud can also be fully managed by the Telstra Purple team who can take care of updating, patching and around the clock monitoring.

The Macquarie Lens portal has been launched after eight months of development and gives customers secure access to the VMware CloudHealth platform via a free self-service option.

Ivanti has released three new integrated solutions: Ivanti Neurons for Secure Access, Ivanti Neurons for Project Portfolio Management (PPM), and Ivanti Neurons for Governance, Risk, and Compliance (GRC).

“As Australia moves toward re-opening, self-service automation technology will be key in enabling airports to operate safely, without compromising on efficiency or passenger experience."

"Enterprises stand to increase sales, improve customer experience and brand image while reducing churn and customer support costs by facilitating a seamless product-content process.”

“We are thrilled to see our partners’ continued momentum with Pure as-a-Service and are excited to deliver new opportunities for partners to make an impact through our unique and differentiated subscription offerings.”

Organisations that embrace platform models are more likely to succeed at scaling DevOps, according to Puppet's 2020 State of DevOps Report.

AtomSphere Go and Project LightSpeed accelerate delivery of integrated experiences and the partnership provides no-code AI-driven insights.

The solution addresses common tasks across the Ping Intelligent Identity platform with simple, self-service workflows and standardised templates that can be delegated to business users.

It will allow Chinese customers to scan a QR code to bring up a digital menu, self-order and pay for their meal, all through their mobile device.

the explosion of data available to a business and self-service BI tools is transforming how everyone works - but is self-service living up to expectations?

To take advantage of the big data wave, organisations must find effective ways to assess, store and analyse large amounts of data.

How technology is offered in the workplace can have an instrumental impact on how an organisation is perceived and whether people will want to stay.

We sat down with Tableau chief product officer Francois Ajenstat to talk about how the company enables organisations to be more 'analytics capable'.

There are a number of markets that are set to skyrocket with the digital revolution – none more so than customer self-service software.