Returns stories

Chargebacks surge after record online holiday sales, with USD $181 billion in returns putting retailers’ first-quarter profits at risk.

Kaleidoscope.com urges UK firms to treat mid-January as the real start of Q1 planning, warning December forecasts are built on distorted data.

Klaviyo forecasts 2026 surge in AI voice shopping, automated returns and connected-device purchases reshaping how consumers buy.

Blue Yonder rolls out fresh AI tools to tighten retail planning, boost fulfilment accuracy and speed up warehouse and logistics decisions.

Retailers urged to brace for early-year spike in chargebacks as mobile shopping and buy now, pay later fuel record US holiday spend.

Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.

US holiday online sales hit a record USD $257.8 billion as shoppers shifted to mobiles, Buy Now Pay Later and generative AI search tools.

Shoppers in the UK and US now value reliable, transparent deliveries and returns over speed alone, new research from Locus suggests.

Black Friday splurge triggers record December returns surge as ReBound warns rapid send-backs are straining retailers’ peak operations.

Retailers brace for 2026 as AI, new packaging rules and reCommerce transform warehouse fulfilment, unboxing and returns strategies.

Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me’s study of reviews finds.

Record Black Friday online sales risk hollowing out profits as soaring returns, refunds and BNPL queries squeeze retailers’ margins.

Gen Z’s ‘Returniture’ habit of sending back bulky furniture bought online is soaring, leaving UK retailers to shoulder rising costs and complexity.

UK shoppers favour AI for delivery tracking and returns but insist it should support, not replace, human customer service roles in retail.

Peer reviews and user-generated content now influence 65% of UK shoppers, surpassing celebrity endorsements in shaping purchase decisions, finds Akeneo study.

The Security Exhibition & Conference returns to ICC Sydney from 27-29 August 2025, showcasing advanced security tech and uniting industry professionals.

Integrate 2025 returns to ICC Sydney this August, featuring expanded AV and security programmes to showcase cutting-edge technology and foster industry collaboration.

IFS acquires TheLoops to launch AI agents that autonomously boost productivity and compliance in regulated industrial sectors worldwide.

Mys Tyler's FitCheck tool, using diverse creators and fit algorithms, cuts fashion eCommerce returns to 5.9%, boosting shopper confidence and cutting costs.

Blue Yonder supports supply chains for 20 of Gartner's Top 25 firms, highlighting its AI-driven platform's role in digital and sustainable operations.