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Retail Stories - Page 86

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Retail stories

New Zealanders spent 22 million hours on hold in 2023
Artificial Intelligence

New Zealanders spent 22 million hours on hold in 2023

Kiwis wasted 22 million hours on hold for customer service in 2023, with standoffish service and high hold times causing 95% to shift their spending behaviour.

By Shannon Williams • 3 min read • Tue, 7th May 2024
Techwave recognised as 'major contender' in Everest Group's PEAK Matrix
Software engineering

Techwave recognised as 'major contender' in Everest Group's PEAK Matrix

Everest Group recognises Techwave as a 'major contender' on their SAP Business Application Services PEAK Matrix 2024 for its customer-focused services in Mid-Market Enterprises.

By Sean Mitchell • 2 min read • Fri, 3rd May 2024
Wix eCommerce tops as fastest CMS, Magento lags behind
Enterprise Content Management

Wix eCommerce tops as fastest CMS, Magento lags behind

Indago Digital's new study reveals substantial disparities in site loading speed among leading content management systems.

By Shannon Williams • 3 min read • Fri, 3rd May 2024
Debunking the “Three Year Lie”: A new approach to retail digital strategy
Customer Experience

Debunking the “Three Year Lie”: A new approach to retail digital strategy

Exposing the myth that retail digital strategies demand three years to yield results – it's time to favour return on value in a timely 3-6 month window for growing online presence and customer engagement.

By Paco Albie • 4 min read • Fri, 3rd May 2024
Qualtrics and Bain & Company boost partnership to enhance customer experience
Customer Experience

Qualtrics and Bain & Company boost partnership to enhance customer experience

Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024
Teradata & Amazon Web Services deepen AI-focused collaboration
Data Analytics

Teradata & Amazon Web Services deepen AI-focused collaboration

Teradata expands its Strategic Collaboration Agreement with Amazon Web Services, pushing to advance cloud migration and optimise AI opportunities.

By Tom Raynel • 3 min read • Fri, 3rd May 2024
Australian firms see customer rates hit by increasing fraud
Fintech

Australian firms see customer rates hit by increasing fraud

LexisNexis Risk Solutions' study reveals 80% of Australian firms recognise fraud significantly impacting customer conversion rates.

By Shannon Williams • 3 min read • Thu, 2nd May 2024
Brands increasingly investing in QR & NFC marketing
Identity and Access Management

Brands increasingly investing in QR & NFC marketing

SharpEnd's report reveals global brands' increasing reliance on connected tech like QR and NFC, paving the way for personalised marketing.

By Shannon Williams • 3 min read • Thu, 2nd May 2024
GapMaps launches premium POI and demographic datasets on AWS
Hyperscale

GapMaps launches premium POI and demographic datasets on AWS

GapMaps enhances global location strategies with the launch of its premium POI and demographics datasets on the Amazon Web Services (AWS) Data Exchange platform.

By Tom Raynel • 3 min read • Thu, 2nd May 2024
Lenovo launches AI-centric infrastructure to drive hybrid AI innovation
Artificial Intelligence

Lenovo launches AI-centric infrastructure to drive hybrid AI innovation

Lenovo announces suite of AI-centric infrastructure systems and solutions to boost hybrid AI innovation for data-heavy sectors.

By Shannon Williams • 3 min read • Thu, 2nd May 2024
Lenovo & AMD unveil new AI-centric solutions for hybrid innovation
Generative AI

Lenovo & AMD unveil new AI-centric solutions for hybrid innovation

Lenovo ISG reveals a suite of AI-centric infrastructure systems aimed at driving hybrid AI innovation, in partnership with AMD and including the ThinkSystem SR685a V3 8GPU server for high-performance AI workloads.

By Catherine Knowles • 3 min read • Wed, 1st May 2024

Stories from Other Regions

Retail stories

Tesco teams up with Eagle Eye for personalised Clubcard promotions
Software-as-a-Service

Tesco teams up with Eagle Eye for personalised Clubcard promotions

Eagle Eye's AI-powered Personalised Challenges platform has been contracted by UK supermarket Tesco to drive data-driven, personalised promotions for Clubcard members.

By Tom Raynel • 3 min read • Fri, 3rd May 2024
JBL unveils Auracast-enabled speakers & prioritises sustainability in NZ
Digital Entertainment

JBL unveils Auracast-enabled speakers & prioritises sustainability in NZ

JBL amplifies New Zealand's portable audio scene with the launch of the Xtreme 4, Clip 5, and Go 4, employing innovative AuracastTM technology and prioritising sustainability.

By Sean Mitchell • 3 min read • Fri, 3rd May 2024
UK's new Act boosts security of digital devices & telecom infrastructure
Internet of Things

UK's new Act boosts security of digital devices & telecom infrastructure

UK introduces the Product Security and Telecommunications Infrastructure Act, tightening cybersecurity requirements for digitally connected products in light of rising digital threats.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024
Let's dive in! Amperity's CTO on Gen AI as catalyst for digital transformation
Digital Transformation

Let's dive in! Amperity's CTO on Gen AI as catalyst for digital transformation

Amperity's CTO, Derek Slager, advocates for Gen AI as a game changer for digital transformation and urges companies to fully embrace this technology or risk lagging behind.

By Staff Writer • 5 min read • Thu, 2nd May 2024
ADT New Zealand introduces DIY home security solution
Smart Home

ADT New Zealand introduces DIY home security solution

ADT New Zealand disrupts the home security industry with a do-it-yourself solution offering swift installation and advanced protection, without long-term contracts or waiting times for technicians.

By Sean Mitchell • 3 min read • Wed, 1st May 2024
Foodstuffs South Island transforms operations with cloud move
Digital Transformation

Foodstuffs South Island transforms operations with cloud move

Foodstuffs South Island champions a 14-month cloud transformation with SAP S/4 HANA RISE, optimising operations, reducing food waste, and boosting customer insights for the New Zealand-based grocery giant.

By Sean Mitchell • 2 min read • Wed, 1st May 2024