IT Brief Asia - Technology news for CIOs & IT decision-makers

RTIM / Real-Time Interaction Management stories

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SAS named leader in Forrester Wave for real-time interaction management
Last month
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cx
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martech
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cdp
SAS Customer Intelligence 360 achieves top status in The Forrester Wave: Real-Time Interaction Management, Q1 2024, reinforcing its crucial role in delivering hyper-personalised customer experiences.
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NICE named a leader in 2023 Frost & Sullivan report
Mon, 28th Aug 2023
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contact centre
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ai
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nice
NICE's complete, AI-powered cloud contact centre solutions portfolio shines in Frost & Sullivan's analysis of growth and innovation.
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Forrester names Pega a Leader in CRM Solutions 2022 report
Tue, 2nd Aug 2022
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crm
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contact centre
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cloud services
Forrester Research has named Pega a Leader among 11 competitors in The Forrester Wave: Core CRM Solutions, Q3 2022 report.
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Forrester recognises Cheetah Digital as ‘Strong Performer’
Thu, 28th Apr 2022
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martech
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forrester research
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email
Forrester has recognised Cheetah Digital as a ‘Strong Performer’ in its The Forrester Wave: Email Marketing Service Providers report for Q1 2022.
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Pega acquires speech analytics firm Qurious.io
Wed, 13th Jan 2021
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contact centre
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crm
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martech
Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.
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Forrester names Pega ‘Leader’ in interaction management
Fri, 23rd Oct 2020
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crm
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cx
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martech
Received top scores in 2/3 high-level categories – current offering and strategy – as well as the highest score possible in 25 of 30 criteria.
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Pegasystems now ten-time Leader in CRM Magic Quadrant
Tue, 18th Jun 2019
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crm
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martech
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ovum
Pegasystems has been recognized as a Leader in the Gartner Magic Quadrant for CRM Customer Engagement Center for the 10th year in a row.
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Forrester: Pegasystems a Leader in real-time interaction management
Thu, 7th Mar 2019
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crm
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cx
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martech
Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.
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Teradata recognised as leader in Real-Time Interaction Management
Tue, 4th Aug 2015
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big data
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bi
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data analytics
Teradata Marketing Applications has been named a leader in Real-Time Interaction Management by research firm Forrester.