Yahoo launches PurpleLab for market research in Australia & Asia
Yahoo's innovative PurpleLab offers swift, high-quality market research solutions in Australia and South East Asia, revolutionising the way brands garner consumer insights.
$74 billion loss risk for firms from poor customer service
Australian businesses face an annual financial risk of AU$74bn due to poor customer service, reveals Qualtrics' study.
Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push
Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.
Cohesity appoints Olivier Savornin as Group VP of Sales for EMEA
Data management leader Cohesity appoints IT industry veteran Olivier Savornin as Group VP of Sales for EMEA, enhancing its drive for modern data security in the region.
Qualtrics named Leader in IDC MarketScape's Voice of Customer Applications assessment
Qualtrics gains top spot in IDC MarketScape's Voice of Customer Applications survey, being recognised for innovating customer experience metrics.
Qualtrics full XM Discover suite now available through APAC
Qualtrics' full suite of AI-powered conversational analytics and NLP technologies, XM Discover, is now available through the AWS Asia Pacific Region.
Optimizely hires Rupali Jain as Chief Product Officer
Optimizely, a leading digital experience platform provider, has hired Rupali Jain as new Chief Product Officer to drive innovation and growth.
Qualtrics' new product line offers insights into CX and EX
With Qualtrics CrossXM, organisations can understand how key employee experience metrics statistically significant impact on customer outcomes.
Qualtrics appoints Michael Heitz as Managing Director for Australia & New Zealand
Qualtrics appoints Michael Heitz as Managing Director for ANZ to lead company's growing operations and deliver incredible customer and employee experiences.
Qualtrics goes live on AWS Cloud Infrastructure in Japan
Organisations across Japan will now be able to access the Qualtrics XM/OS platform locally via data centre in the AWS Asia Pacific (Tokyo) region.
Broken brand promises cost businesses customers in ANZ
New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.
Employee engagement on the rise in Australia and New Zealand
Employee engagement in Australia and New Zealand continues to rise, with a 15-point increase in the last two years, according to Qualtrics.
Poor customer experience could cost Aus businesses up to $69bn every year
Nearly nine in ten Aussies say they were dissatisfied with their experiences as customers in 2021, according to the Qualtrics 2022 Global Consumer Trends.
Qualtrics named Leader for Voice of the Customer by Gartner
Qualtrics has been recognized as a leader in the 2021 Gartner Magic Quadrant for Voice of the Customer, with its CustomerXM platform.
Qualtrics expands ANZ footprint with localised operations
Qualtrics is expanding its public sector operations in Australia and New Zealand, aiming to help governments improve resident and employee experiences.
Qualtrics acquires conversational analytics company Clarabridge for $1.125 billion
Qualtrics is set to acquire Clarabridge, a company specialising in omnichannel conversational analytics, in a $1.125 billion stock transaction.
Qualtrics announces ambitious plans for APJ region
Qualtrics plans to hire 1,200 new employees in the Asia Pacific and Japan region, as part of its expansion and investment in the area.
ServiceNow and Qualtrics partner to deliver next-gen customer experiences
ServiceNow and Qualtrics have partnered to help companies deliver next-gen experiences, improving productivity and customer loyalty.
CX firm Qualtrics to launch Singapore data center
Qualtrics aims to open a new data center in Singapore as the company continues its expansion efforts across Southeast Asia.
Qualtrics promotes ANZ exec to lead APJ business
Brigid Archibald named as new Managing Director for Qualtrics in APJ, replacing Bill McMurray as he moves to Chief Revenue Officer role.
Qualtrics enhances CX insights capabilities
CoreXM updates allow businesses to listen and act on the needs of their customers and employees and identify key business drivers.
Qualtrics launches back-to-work solutions to help COVID-19 transition
Qualtrics has launched four new solutions to help businesses transition employees back into the workplace during the COVID-19 pandemic.
PwC joins the Qualtrics Partner Network with renewed focus on customer experience
PwC has partnered with Qualtrics to help businesses measure the impact of customer and employee experience programs. #CX #employeeexperience.
Qualtrics announces raft of experience management solutions
The capabilities link all four core experiences of business – customer, employee, product, and brand – together across departments, roles, and teams.