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FPT, Intel partner on AI-driven factory optimisation
Data Analytics

FPT, Intel partner on AI-driven factory optimisation

Manufacturers could cut bottlenecks and speed output as the pair link live data, simulation and AI across factory systems.

By Sean Mitchell • 3 min read • Last month
Tollring unveils AI tools for customer conversation analysis
Unified Communications

Tollring unveils AI tools for customer conversation analysis

Businesses can now review every call for compliance and service issues as Tollring adds AI tools that analyse customer conversations at scale.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Building digital trust: Data quality provides a scalable path
Data Protection

Building digital trust: Data quality provides a scalable path

Trusted data can cut fraud, speed onboarding and reduce manual reviews as banks try to balance customer ease with tighter controls.

By Bud Walker • 6 min read • Last month
Balmoral Tanks names Paul Edwards as Managing Director
DataCentre infrastructure

Balmoral Tanks names Paul Edwards as Managing Director

Balmoral Tanks has appointed manufacturing veteran Paul Edwards as Managing Director, succeeding long-serving leader Allan Joyce in May.

By Sean Mitchell • 4 min read • Wed, 25th Mar 2026
Gamma urges staged AI rollouts to cut CX transformation risk
Customer Relationship Management

Gamma urges staged AI rollouts to cut CX transformation risk

Gamma urges firms to phase AI customer experience rollouts, boosting governance and testing to cut disruption and data quality risks.

By Sofiah Nichole Salivio • 5 min read • Wed, 25th Mar 2026
Deloitte offloads Auvenir which rebrands as Streamworks Tech
Digital Transformation

Deloitte offloads Auvenir which rebrands as Streamworks Tech

Deloitte has sold its audit software venture Auvenir to its management in a buyout, with the business rebranding as Streamworks Tech.

By Karen Joy Bacudo • 3 min read • Thu, 19th Mar 2026
Gamma champions quick CX wins to cut friction & risk
Unified Communications

Gamma champions quick CX wins to cut friction & risk

Gamma is urging organisations to prioritise quick CX wins, reducing customer friction and risk while building momentum for longer-term change.

By Sofiah Nichole Salivio • 9 min read • Thu, 19th Mar 2026
Ramco wins Tata defence MRO deal for C130J maintenance
Digital Transformation

Ramco wins Tata defence MRO deal for C130J maintenance

Ramco secures Tata defence MRO software deal to power digital C130J maintenance hub for the Indian Air Force in India.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 11th Mar 2026
Zoom expands agentic AI to automate workplace tasks
Unified Communications

Zoom expands agentic AI to automate workplace tasks

Zoom is rolling out agentic AI across Workplace, Phone and CX, turning meetings and calls into automated workflows and custom AI agents.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 11th Mar 2026
Chanelle Pharma taps SAP Cloud ERP & AI for expansion
Private Cloud

Chanelle Pharma taps SAP Cloud ERP & AI for expansion

Chanelle Pharma adopts SAP Cloud ERP and Business AI to modernise global operations, bolster GxP compliance and power expansion to 90+ markets.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 11th Mar 2026
GrayCyan unveils AI readiness scorecard for industry
Customer Relationship Management

GrayCyan unveils AI readiness scorecard for industry

GrayCyan launches an AI readiness and ROI scorecard to test if industrial workflows and systems can truly support responsible automation.

By Karen Joy Bacudo • 4 min read • Thu, 5th Mar 2026
Wootzwork raises USD $6.6m to scale global manufacturing
DevOps

Wootzwork raises USD $6.6m to scale global manufacturing

Wootzwork secures USD $6.6m Series A to scale its AI-driven manufacturing coordination model across global industrial supply chains.

By Sofiah Nichole Salivio • 4 min read • Thu, 26th Feb 2026
Apricorn gains AS9100 for aerospace-grade USB security
Data Protection

Apricorn gains AS9100 for aerospace-grade USB security

Apricorn wins AS9100 certification, becoming the sole maker of hardware-encrypted USB drives approved to aerospace and defence standards.

By Sean Mitchell • 3 min read • Thu, 26th Feb 2026

Stories from Other Regions

Quality Management stories

Cox Business launches AI contact centre with RingCentral
Customer Relationship Management

Cox Business launches AI contact centre with RingCentral

Businesses gain an AI-enabled contact centre with omnichannel support, as Cox Business broadens its portfolio beyond traditional telecoms services.

By Catherine Knowles • 3 min read • Last month
Sticklers to unveil PRO360° cleaner at ANGA COM 2026
Unified Communications

Sticklers to unveil PRO360° cleaner at ANGA COM 2026

The touchless cleaner is aimed at reducing contamination risks in high-volume fibre networks, where poor end-face cleanliness can disrupt service.

By Sofiah Nichole Salivio • 2 min read • Last month
3PL wins three-year fulfilment deal with GOOD GOOD
Customer Experience

3PL wins three-year fulfilment deal with GOOD GOOD

The deal gives the food brand UK fulfilment for online, Amazon and wholesale orders, with compliance a key reason for choosing 3PL.

By Sofiah Nichole Salivio • 4 min read • Thu, 26th Mar 2026
SYTECH marks decade of ISO 17025 digital forensics
DevOps

SYTECH marks decade of ISO 17025 digital forensics

SYTECH marks ten years of ISO 17025 digital forensics accreditation as it widens its scope and consultancy across regulated sectors.

By Sofiah Nichole Salivio • 3 min read • Fri, 20th Feb 2026
Middle managers' wasted time costs Australia USD $15.5bn
Digital Transformation

Middle managers' wasted time costs Australia USD $15.5bn

Wasted admin time by Australia's middle managers in frontline sectors is costing the economy an estimated USD $15.5 billion a year.

By Shannon Williams • 4 min read • Fri, 20th Feb 2026