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Process automation stories

8x8 boosts workforce management adoption with free tools
Software-as-a-Service

8x8 boosts workforce management adoption with free tools

Mid-sized contact centres can now cut spreadsheets and manual scheduling as 8x8 folds workforce management into its platform at no extra charge.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Flexera launches AI cost tools to track enterprise spend
Software-as-a-Service

Flexera launches AI cost tools to track enterprise spend

Growing AI use is making bills harder to predict, pushing firms to track costs across models, agents, data and compute.

By Karen Joy Bacudo • 4 min read • Yesterday
Yokogawa updates OpreX server for easier plant control
Manufacturing

Yokogawa updates OpreX server for easier plant control

Plant operators can now connect mixed equipment more easily as Yokogawa adds multi-vendor support and tighter security to its OpreX server.

By Mark Tarre • 3 min read • Yesterday
Orderfox AI spots missing CHIRON machine tool buyers
Customer Relationship Management

Orderfox AI spots missing CHIRON machine tool buyers

More than half of CHIRON's addressable market in the DACH region had been missing from its CRM, limiting sales targeting and growth.

By Sean Mitchell • 4 min read • Yesterday
Ramp launches Applied AI Solutions for finance teams
Software-as-a-Service

Ramp launches Applied AI Solutions for finance teams

Finance teams could see faster automation as Ramp places engineers inside clients to build bespoke AI systems on its platform.

By Karen Joy Bacudo • 4 min read • Yesterday
OpenAI acquires Ona to expand Codex enterprise workflows
Software-as-a-Service

OpenAI acquires Ona to expand Codex enterprise workflows

Enterprise users could gain more secure long-running AI workflows as OpenAI folds Ona's cloud execution tools into Codex for production use.

By Mark Tarre • 3 min read • Last week
Adobe launches CX Enterprise Coworker for AI workflows
Software-as-a-Service

Adobe launches CX Enterprise Coworker for AI workflows

Businesses could see faster campaign delivery as Adobe's new AI layer links marketing, analytics and customer service tools across existing systems.

By Sean Mitchell • 4 min read • Last week
Activate IAM wins AI challenge with Teams assistant
Software-as-a-Service

Activate IAM wins AI challenge with Teams assistant

The win highlights growing demand for governed AI tools that speed up identity admin without weakening approvals, audit trails or compliance.

By Sean Mitchell • 4 min read • Last week
DXC deepens Anthropic tie-up for mission-critical AI
Digital Transformation

DXC deepens Anthropic tie-up for mission-critical AI

The deal will put Claude into banking, aviation and government systems, as DXC scales AI agents across regulated customer environments.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Hype growing - but SMEs still face barriers to AI adoption
Customer Relationship Management

Hype growing - but SMEs still face barriers to AI adoption

Small firms risk falling behind unless they adopt AI for practical gains, as SMEC AI says many are still confused by the technology.

By David Shilovsky • 5 min read • Last week
SEI appoints AI chiefs to speed up strategy & data
Digital Transformation

SEI appoints AI chiefs to speed up strategy & data

Pressure is mounting on financial firms to turn AI pilots into measurable results as SEI adds new leadership to its data overhaul.

By Joseph Gabriel Lagonsin • 4 min read • Last week
ConnectWise launches AI-native platform for Predictive IT
Digital Transformation

ConnectWise launches AI-native platform for Predictive IT

MSPs could trim ticket loads and lift margins as the new platform ties AI automation to service workflows and security operations.

By Sean Mitchell • 5 min read • Last week
Ivalua launches IVA Studio for procurement AI automation
Software-as-a-Service

Ivalua launches IVA Studio for procurement AI automation

Procurement teams will be able to handle sourcing, invoicing and supplier risk in one interface, as Ivalua adds AI agent IVA Studio.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

Process automation stories

MYOB & Mastercard test AI payments for SMEs in Australia
Software-as-a-Service

MYOB & Mastercard test AI payments for SMEs in Australia

Small firms could ease cash flow pressure as the pilot lets owners set rules for paying bills, timing and payment methods.

By Karen Joy Bacudo • 4 min read • 2 days ago
How smart technology investments drive profitability and compliance for organisations
Data Protection

How smart technology investments drive profitability and compliance for organisations

Fragmented document systems are raising costs and compliance risk for Australian organisations, as hybrid work swells information volumes.

By John Harding • 4 min read • Last week
Unleashed launches tools for small Australian manufacturers
Software-as-a-Service

Unleashed launches tools for small Australian manufacturers

Small manufacturers could gain a cheaper route to digitising sales, marketing and warehousing as Unleashed targets firms with up to 20 staff.

By Sean Mitchell • 4 min read • Last week
NEWWORK launches AI digital workforce platform in US
Customer Relationship Management

NEWWORK launches AI digital workforce platform in US

Large companies may gain a way to move AI pilots into production, as the platform adds governance and audit controls for enterprise workflows.

By Mark Tarre • 4 min read • Last week
Lunr Capital boosts loans ninefold with LoanPro software
Software-as-a-Service

Lunr Capital boosts loans ninefold with LoanPro software

Spreadsheet-based lending had become a bottleneck for Lunr as volumes rose, but new software cut errors to near zero and trimmed manual work.

By Karen Joy Bacudo • 4 min read • Last week