Prakash Ramamurthy stories

Prakash Ramamurthy is a prolific writer with a strong focus on developments in the tech industry, particularly relating to Freshworks Inc., a customer engagement software company. His columns provide insights into the evolving interface of AI technologies and corporate strategies, from unveiling new AI-powered suites to enhancing customer relationship management (CRM) systems. Ramamurthy covers an array of topics that reveal how technological advancements are making significant strides in improving customer service and business operations.

Ramamurthy's interest seems particularly piqued by the integration of AI within traditional business processes, exploring how companies like Freshworks are implementing these technologies to revolutionise the customer experience. Whether discussing AI-driven customer support features, the appointment of key personnel in tech leadership, or partnerships with global giants like Google, his writings help demystify the complexities of tech innovations and their practical applications in the corporate world. Each column showcases his keen eye for the broader implications of these technological solutions on market dynamics and business efficiencies.