Paul Jarman stories
Omdia ranks NICE as a market leader in new research report
Thu, 25th Aug 2022
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uc
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data analytics
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martech
Omdia has designated NICE as a market leader in its Customer Engagement Platforms, 2022-23 research report, based on its functionality and capability scores.
NICE unveils new CXone capabilities with latest release
Tue, 12th Jul 2022
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uc
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data analytics
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cx
NICE has announced the Summer 2022 release of CXone, which adds new capabilities that enhance journey orchestration and complete performance.
NICE expands its strategic partnership with Google
Wed, 9th Feb 2022
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crm
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uc
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data analytics
NICE has announced the expansion of its partnership with Google and the optimisation of CXone, its cloud native customer experience platform, for Chrome OS.
NICE integrates cloud-based, AI-powered CXone into Google Cloud
Wed, 24th Nov 2021
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uc
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data analytics
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hyperscale
Integration of NICE’s AI-powered CXone with Google Cloud’s CCAI applications to make human agents, voice bots, and chatbots more effective.
NICE inContact infuses AI into contact centre offering
Thu, 18th Mar 2021
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crm
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uc
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data analytics
According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.
Forrester Research highlights top cloud contact centre solution
Mon, 31st Aug 2020
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crm
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uc
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data analytics
NICE inContact's CXone has been ranked top for cloud contact centre solutions by Forrester Research, excelling in current offering and strategy categories.
NICE inContact integrates Teams, Dynamics into contact centre suite
Thu, 28th May 2020
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crm
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uc
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data analytics
Microsoft Teams is now integrated with NICE inContact CXone, which will allow contact centre agents to collaborate with others in order to close a case faster.