Outsourcing stories - Page 7
The concept of the Division of Labour introduced by economics philosopher Adam Smith underpins the modern notion of outsourcing. This describes the allocation of specialist tasks to outside experts capable of doing the job better, while potentially reducing costs and allowing the contractor to focus on core business.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
Business observability vs application monitoring: What's the difference?
Thu, 19th Dec 2019
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devops
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it automation
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apm
Observability is the answer for when traditional monitoring won't suffice, and when modern software teams need to play offense with software.
AI, automation, and data management: Key technology trends for 2020
Wed, 18th Dec 2019
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devops
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iaas
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it automation
AI, automation, and data management are set to reshape work in 2020, with companies like Talend, ManageEngine, and Cohesity outlining key tech trends.
2020 Prediction: The rise of meaningful communication
Fri, 13th Dec 2019
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uc
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martech
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ai
Influential technologies in 2020 include the evolution of bots, real-time engagement, cybersecurity, AI sales, trust, and 5G.
People, AI or chatbots: ANZ consumers don't differentiate with customer service
Wed, 11th Dec 2019
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crm
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uc
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cx
A Genesys survey reveals that nearly half of Australians and most New Zealanders are content with AI and chatbots for simple customer service needs.
Case study: FlexiGroup shifts the dial with Dynamics 365
Tue, 10th Dec 2019
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crm
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digital transformation
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martech
The company had attempted to overhaul CRM in the past, with vendors shoehorning systems into the company without properly understanding the processes.
Customer service reps tired of not having the right tools - Pega
Tue, 10th Dec 2019
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crm
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uc
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martech
A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.
Trend Micro debuts security services platform for cloud applications
Tue, 10th Dec 2019
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cloud security
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multi-cloud
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apm
Trend Micro Cloud One automates and simplifies cloud security to give organisations the flexibility they need to meet their most strategic cloud priorities.
Kemp survey shows businesses struggling with application issues
Thu, 5th Dec 2019
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devops
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multi-cloud
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apm
Businesses face extended application deployment times due to complex load balancers, multi-cloud challenges, and lack of support, reveals Kemp survey.
How to make digital transformation a success - SnapLogic
Wed, 4th Dec 2019
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digital transformation
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outsourcing
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opinion
Digital transformation is vital for business growth but complex to execute. SnapLogic suggests a strategic, well-monitored approach to reap its benefits.
APAC DX threatened by lack of business alignment
Mon, 2nd Dec 2019
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uc
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digital transformation
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martech
APAC digital transformation efforts face significant hurdles, with misalignment between CIOs and IT teams threatening progress in AI and RPA integration.
Gartner recognises Pega in low-code application platforms report
Fri, 29th Nov 2019
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rpa
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apm
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lcnc
Pegasystems has received the highest score in the Enterprise IT Composite Applications category in a report by Gartner.
The devil is in the data: Mitigating cloud migration risks
Thu, 28th Nov 2019
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outsourcing
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opinion
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new relic
Tech leaders in Australia and New Zealand are pushing digital transformation through cloud migration, but managing data risks is crucial to success.
Interview: How Optimation helps organisations step up their innovation game
Thu, 28th Nov 2019
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supply chain
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apm
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software development
Optimation is revolutionising digital transformation for NZ businesses by bridging the gap in legacy application support and innovation outsourcing.
Five ways to make customer experience transformation easier
Mon, 25th Nov 2019
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crm
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digital transformation
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cx
Too often, organisations are excited about the potential for CX transformation and embark on projects without developing a strategic approach, Intergen finds.
Harcourts chooses Nintex to advance business operations
Thu, 14th Nov 2019
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crm
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cx
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martech
Harcourts invests in Nintex Promapp to enhance global operations, streamline processes, and boost productivity for over 10,000 staff across 900 offices.
Wipro named Leader in data centre outsourcing Magic Quadrant
Tue, 24th Sep 2019
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devops
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hyperscale
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public cloud
It was positioned as a Leader in Gartner's Magic Quadrant for Data Centre Outsourcing and Hybrid Infrastructure Managed Services, Asia/Pacific.
Northern Melbourne council launches cloud-based solution Nintex
Tue, 13th Aug 2019
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cx
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martech
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apm
The cloud-based solution will be used to improve customer experience, and to capture and manage processes, according to a statement.
How processes can be the key to RoI in digital transformation
Mon, 29th Oct 2018
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it automation
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rpa
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apm
Process management and automation is vital to any digital transformation, but it is about more than just taking some forms online.
Why cloud-based computing is here to stay
Mon, 1st Oct 2018
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hyperscale
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dc
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outsourcing
Colocation and cloud services can work together to provide businesses with a strategic advantage and improved agility.
Interview: The inside word on Exabeam's State of the SOC report
Thu, 26th Jul 2018
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cybersecurity insurance
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socs
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dlp
Exabeam's State of the SOC report reveals 45% of security operations centres believe they are understaffed, with critical technology and staffing pain points.