Online shopping Stories - Page 2

By Sean Mitchell • 3 min read • This month

Bazaarvoice joins Shopify as Certified Technology Partner

Shopify merchants will get more control over reviews, regional content and fraud checks as Bazaarvoice deepens its role in the platform.

TCS partners with Rezolve Ai on agentic commerce AI

Retailers could soon move AI shopping tools beyond pilots as TCS and Rezolve Ai pair up to deploy agentic commerce at scale.

By Sean Mitchell • 5 min read • This month

Data Analytics

L'Oréal opens 2026 Big Bang beauty tech applications

Startups across 35 markets can win funded pilots with L'Oréal as beauty brands seek AI, creator and circular-economy tools.

Data Analytics

Consumer use of generative AI rises to 73%, survey finds

Worries over accuracy and human skills are tempering the rapid rise in personal use of generative AI, despite wider adoption across five markets.

By Joseph Gabriel Lagonsin • 4 min read • This month

Marketing Technologies

Asendia & SingPost forge cross-border eCommerce tie-up

Merchants will get broader parcel routes as new EU import rules and US de minimis changes prompt Asendia and SingPost to offer duty-paid shipping.

By Sofiah Nichole Salivio • 4 min read • This month

Fintech

Gigs makes APAC splash with promising ShopBack partnership

ShopBack users could soon get easier access to travel connectivity and local mobile plans as Gigs tests its expansion in Asia.

By David Shilovsky • 3 min read • This month

Data Analytics

AI shopping boom puts checkout under pressure

Rising AI-assisted traffic is exposing checkout friction, with a 70.22% cart abandonment rate leaving merchants to fix payment bottlenecks fast.

By Risa Huang • 5 min read • This month

Software-as-a-Service

Gigs partners with ShopBack to launch travel eSIM in Asia-Pacific

Travel customers in seven markets can now buy and manage eSIM data inside the ShopBack app, avoiding roaming charges and extra sign-ups.

By Suzana Kordumova • 3 min read • This month

The 70% problem: Why checkout is still where eCommerce goes to die

Merchants could win back lost sales as tokenised checkout trims friction, reduces card-not-present fraud and keeps payment data in bank rails.

Stories from Other Regions

Online shopping stories

By Sofiah Nichole Salivio • 4 min read • This month

UK shoppers wary of AI product images, survey finds

Trust in online retail is at risk, with 72% of UK shoppers worried AI-generated product recommendations could mislead them.

eCommerce

Amazon June Prime Day set for record USD $27.6 billion

A June timing shift and stronger competition in Britain may temper gains, even as the event is tipped to deliver USD $27.6 billion in US sales.

By Mark Tarre • 4 min read • This month

By Sean Mitchell • 3 min read • This month

Aramex urges NZ firms to rethink parcel returns plans

NZ businesses may face more costly and less convenient parcel returns as NZ Post withdraws services from 142 urban partner stores.

Loyalty schemes shape repeat buying, study finds

US shoppers are making loyalty programmes part of weekly spending, with 91% saying they influence whether they buy again.

Gen Z serial returners rise as retailers tighten rules

Retailers are losing their grip on returns as more young shoppers shrug off fees and suspensions, a survey shows.

By Mark Tarre • 4 min read • This month

Phishing

QR code scams now one in 10 threats in New Zealand

Mobile users are most at risk as quishing has surged in New Zealand, with scammers exploiting delivery and parking prompts.

Customer Relationship Management

Address data is the retail superpower

Cleaner address records can cut failed deliveries, trim costs and lift conversions as retailers chase faster, more reliable eCommerce fulfilment.

By Greg Brown • 5 min read • This month

By Sofiah Nichole Salivio • 4 min read • This month

UK shoppers prefer humans to AI for complex retail issues

Trust still trumps speed for refunds and complaints, with 90% of UK shoppers preferring human help on complex retail issues.

Fintech

Scam losses more than double as fraud hits consumers

More consumers are losing larger sums to fraud as fake invoice and investment scams drive the biggest financial harm, F-Secure says.

By Sofiah Nichole Salivio • 4 min read • This month