Online shopping stories - Page 2

Holiday refunds jumped 18.1% in 2025, with each USD $1 million in refunds costing retailers about USD $1.3 million once overheads are included.

Amazon, Temu and Shein are forcing Australian retailers to speed up delivery, fix fulfilment bottlenecks and rethink toughened returns.

Address validation on Shopify cuts failed deliveries, trims shipping costs and boosts loyalty by ensuring accurate, standardised customer data.

UK online parcels jumped 17% in late 2025 as pet care and beauty surged, even as fashion and homewares shipments slid, Scurri data shows.

E-commerce growth is shifting across Europe, with Central and Eastern Europe and the Nordics surging as returns and AI reshape online retail.

Shoppers are heading back to tech stores across Europe as complex, big-ticket gadgets push buyers towards in-person advice and demos.

AI-edited images are eroding trust in online marketplaces, with most UK shoppers blaming platforms for misleading or inconsistent visuals.

Cost-conscious Canadians now demand sharper prices, personalised tech and rock-solid data security before choosing where to shop.

Australians want high-tech retail but demand tighter data security and better value as apps, AR and digital tools reshape everyday shopping.

Shoppers turn to AI to find products, but 92% still demand reviews and real customer photos before finally clicking to buy.

Goddiva rolls out AI virtual try-on for VIPs, promising truer fit, fewer returns and a greener, more personalised occasionwear experience.

UK retailers are racing to fix parcel delivery failures as squeezed shoppers demand smoother service and loyalty becomes harder to win.

Scurri processes 180m shipments in 2025 as eCommerce GMV hits EUR €19.2bn and its platform annualises at over 200m parcels into 2026.

Infobip urges UK retailers to use RCS and WhatsApp to cut returns disruption as annual costs are forecast to top GBP £27 billion.

New Zealand faces a 271% jump in fake shop scams as criminals exploit routine clicks, QR scans and DIY guides to trick online shoppers.

Verde Digital has hired former PrettyLittleThing specialist Chloe Steele as SEO Manager to bolster fashion and eCommerce search expertise.

Online shopping scams in the UK jumped 416% in late 2025 as malvertising, social media fake shops and deepfake frauds surged, Gen warns.

PayPal-owned Honey is dropped by Rakuten’s ad network, cutting it off from 2,000 merchants amid claims of affiliate fraud and link theft.

SALESmanago upgrades its eCommerce platform with richer WhatsApp journeys and AI-led recommendations, targeting smarter real-time engagement.

Walmart to embed shopping in Google’s Gemini app, letting users browse and buy Walmart and Sam’s Club items directly via AI chats.