NICE stories - Page 6
The future of contact centres - 4 key trends identified
Tue, 13th Feb 2018
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NICE has identified four key trends to watch in 2018 in order to create or maintain a successful contact centre.
Optus inks deal with NiceInContact to ramp up customer experience
Wed, 7th Feb 2018
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Optus Business has expanded its long-standing relationship with NICE with the closing of a new, customer experience focused deal.
Cloud CX platform CXone now available in ANZ
Mon, 21st Aug 2017
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NICE's CXone, a new cloud CX platform, launches in Australia and NZ, promising enhanced customer experience through smart tech integration.
Robots VS. humans: Do businesses need robotics processing automation?
Mon, 26th Jun 2017
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robots
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Nice, an organization specializing in business efficiency, says robotics process automation can optimize workforce and reduce repetitive tasks.
Could voice biometrics in contact centres be the next hot trend?
Wed, 22nd Mar 2017
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Consumers are in favour of voice biometrics when dealing with contact centres, according to a new survey by NICE.
Is your customer experience strategy reaching expectations?
Tue, 26th Jul 2016
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Why are customer experience efforts not living up to expectations? NICE believes a lack of customer interaction visibility may be the answer.
Cashed up and ready to conquer
Wed, 1st Jul 2009
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martech
Agile, evolving from reseller to tech titan, sells software biz to Avaya and sets sights on global expansion, unfazed by recession.