Messaging stories
Vonage empowers customer engagement with latest release
Fri, 7th Jul 2023
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digital transformation
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messaging
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cloud communications
Vonage enhances their Conversational Commerce solution, adding new features and capabilities to elevate customer engagement.
Tata Communications launches cloud-based calling solution for global enterprises
Wed, 29th Mar 2023
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cloud services
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voice
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messaging
JAMVEE is a cloud-based application designed to enhance the employee experience and productivity with easy collaboration features.
What is Telegram's and what are the key reasons to use it?
Fri, 17th Feb 2023
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social media
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communications
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messaging
Telegram, the popular instant messaging app known for its privacy features, has gained popularity for personal and professional communication.
Bitdefender launches chat protection solution to put a halt to scams
Fri, 4th Nov 2022
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endpoint protection
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cybersecurity
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scams
Bitdefender launches real-time chat protection for mobile messaging apps, including WhatsApp and Facebook Messenger, to combat cyber threats.
Lessons from selling my side hustle to MessageMedia
Fri, 26th Aug 2022
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jobs
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sales
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mergers and acquisitions
A technology startup founder shares his experience of selling his side-hustle Smooth Messenger to Australia's largest SMS platform, MessageMedia.
Infobip’s SMS and WhatsApp services are now available through Microsoft
Fri, 22nd Jul 2022
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microsoft
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contact centre
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open source
Infobip has integrated its WhatsApp and SMS channels through Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Marketing.
Why it's time to 'dial up' the power of mobile marketing
Mon, 18th Jul 2022
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smartphones
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digital marketing
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customers
Mobile marketing is crucial for brands as the third-party cookie crumbles. Here are four ways to leverage mobile marketing for success.
Katana announces expansion and release on DIA marketplace
Thu, 27th Jan 2022
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domain names
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dia
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email
Katana releases managed DMARC implementation service on Department of Internal Affairs Marketplace, giving government organisations access to email protection.
ServiceNow and Twilio introduce new messaging service
Fri, 22nd Oct 2021
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whatsapp
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sms
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servicenow
ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution.
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Why Laminar Communications is all-a-chatter about messaging app LamChat
Thu, 29th Apr 2021
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app development
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apm
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low-code
Brisbane-based IT company, Laminar Communications, has developed LamChat, a free messaging system and app that prioritizes privacy and security.
Zendesk launches messaging solution with advanced capabilities
Tue, 2nd Feb 2021
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crm
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cx
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martech
Zendesk launches messaging solution for enterprise customers to bring simplicity to the enterprise software space.
Companies' digital etiquette still a little rough around the edges
Wed, 1st Jul 2020
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uc
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wfh
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communications
Australians are more comfortable with drinking alcohol on a video conference than other nationalities, a new survey has found.
Consumers turn to chatbots & online messaging as COVID-19 bites
Wed, 24th Jun 2020
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contact centre
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cx
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crm
Aussies embrace chatbots during COVID-19, usage soars 5.6x, revamping customer interactions.
Soprano Design sees high demand for enterprise messaging apps
Thu, 7th May 2020
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uc
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web development
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collaboration
Soprano Design's messaging in high demand as firms pivot to remote work.
Soprano Design updates enterprise messaging platform
Mon, 20th Apr 2020
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enterprise
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communications
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sms
Soprano Design enhances Soprano Connect platform with new RCS features for improved business comms.
Soprano Design to launch new digital and social channels
Wed, 9th Oct 2019
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sms
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messaging
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soprano design
Soprano Design launches Soprano Connect, melding enterprise with social messaging, as CPaaS demand soars.
Modica Group snaps up Auckland Airport senior executive to further growth
Thu, 28th Jun 2018
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enterprise
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modica
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auckland airport
Auckland Airport's general counsel and company secretary, Scott Weenink, will be leaving to join Modica Group as executive director and chief commercial officer.
Freshworks launch messaging product for customer engagement
Mon, 25th Sep 2017
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messaging
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freshworks
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customer engagement
The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.
Tap into your emotions with Facebook Messenger's new features
Fri, 24th Mar 2017
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facebook
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facebook at work
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emoji
The new features can be used professionally too as apart of Work Chat for Workplace, Facebook's communications platform for organizations.
Your 2017 resolution? Put messaging privacy on the list, says InternetNZ
Tue, 17th Jan 2017
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privacy
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internetnz
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messaging
Messaging apps used by New Zealanders are not as private or secure as believed, says InternetNZ, which warns that advertisers and other organisations can read them.
Salesforce's new LiveMessage and Service Bots to deliver ultimate customer service
Wed, 14th Dec 2016
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crm
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martech
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social media
Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.
Retarus expands Singapore data center to match APAC growth
Fri, 25th Nov 2016
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colocation
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messaging
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retarus
Global messaging service provider Retarus has been steadily moving into the Asian market and is expanding its Singapore data center to address demand.
The fintech start-up with a new approach to communications
Tue, 18th Oct 2016
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cloud services
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fintech
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communications
We explain the backstory behind an impressive Google-backed fintech start-up.
You’ve heard of Slack; we explain the tool
Tue, 4th Oct 2016
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uc
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collaboration
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messaging
We look at the collaboration tool with a growing cult following.