KPIs stories - Page 2

Alarming underperformance in outsourced cybersecurity suppliers has increases breach risk to the UK's financial sector.

In 2024, over 30% of organisations fail to execute cybersecurity drills regularly, and 40% lack proper IT security training.

Digital innovation key for long-term resilience and growth for architecture and engineering firms, says Deltek report.

IDC anticipates a considerable rise in AI investments and global adoption, potentially exceeding $500 billion by 2027.

In a digitally driven environment, companies that fail to realise the need for ongoing transformation will fall behind competitors and face failure.

A global cloud skills gap is hampering digital transformation and may impact financial goals, finds a SoftwareOne study.

Digital Island has launched Customer Experience Accelerator Lab to help businesses get the most out of their contact centre operations.

Given payroll's importance and complexity, it's understandable that payroll professionals are under increasing pressure to get it right.

Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.

Mantel Group launches Cyber@Mantel to accelerate large-scale cybersecurity initiatives and improve protection of IT environments. Adam Durbin named CEO.

Data sovereignty and localisation must be prioritised in Australian data centres, says Macquarie Data Centres executive. Trust is crucial.

Consumers now demand greater freedom and flexibility as their browsing, shopping and purchase activities have shifted from in-store to primarily online.

Freshworks' annual benchmark report shows a 23% improvement in IT ticket resolution speed as remote work increased.

While many organisations have decided to undertake a DevOps transformation, scaling this in hybrid IT environments can present major challenges.

Tableau 2020.2 enhances data modelling with visual tools, KPI monitoring, and Esri geo-spatial support, simplifying complex data analysis and decision-making.

The CDO title is declining, 40% of us will be working with bots, the Net Promoter Score will be key to success, and more.

It can be difficult to accommodate growing customer needs, while maintaining profitability. Professional services automation could be the answer.

Incentive structures in the ICT industry are driving poor outcomes, with badly designed systems leading to unintended consequences.

Up-and-coming firewall vendor Anam Technologies has been rated a top A2P SMS Firewall vendor by mobile network operators.

CA Technologies’ global study takes a look into the impact that digital transformation is having on enterprises in Asia Pacific and Japan.