James Ellender stories

James Ellender is an emerging voice in the realm of voice analytics, contributing insightful perspectives on the importance and evolving applications of this technology. His recent story, 'Q&A: Behavioural Cues,' delves into how voice analytics can enhance customer experiences and operational efficiencies.

Through Ellender's work, readers can gain a deeper understanding of sentiment analysis and its significance in customer service. His exploration into the behavioral cues highlighted in voice interactions provides a foundation for learning about the mechanics behind customer satisfaction and the impact of technology in improving service delivery.