ITOM stories
The software maker is leaning on partners to win bigger enterprise deals, after more than 60% of annual recurring revenue came from mid-market and enterprise customers.
Engineering teams could use the new system to cut incident toil, as NeuBird AI expands into preventive risk detection and optimisation.
IT teams could spot outage risks sooner as Freshservice now continuously maps cloud, hybrid and on-premises assets and dependencies.
Organisations using Azure Virtual Desktop can now trim idle cloud spend and reduce login delays with a new management platform from ControlUp.
It aims to cut ransomware downtime by giving organisations a live map of assets and dependencies drawn from more than 60 data sources.
The update could help teams restore dashboards and alerts after outages, reducing the risk of losing visibility when systems fail.
New Relic secures a third consecutive Leader ranking in IDC's Worldwide AIOps 2026 assessment, highlighting its AI-led observability tools.
Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.
Forrester study finds Tanium's Autonomous IT can deliver a 235% ROI and USD $20.1 million in three-year benefits with sub-six-month payback.
Datadog launches an MCP Server to give AI agents governed, real-time access to observability data across live development and operations.
Komodor triples ARR and doubles Fortune 500 reach as AI-fuelled SRE, automation and cloud cost pressure reshape reliability operations.
Datadog opens registration for DASH 2026 in New York, putting AI-in-production observability, security and reliability centre stage.
ManageEngine adds causal intelligence and AI agents to Site24x7, promising faster incident triage and automated remediation for hybrid IT ops.
Exclusive Networks deepens its UK and Ireland portfolio by adding Extreme's AI-driven cloud networking platform to its cybersecurity-focused line-up.
Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.
Entuity V23.0 debuts lightweight remote agents and streaming telemetry to extend secure monitoring across remote, distributed IT estates.
Companies racing to adopt AI risk eroding margins unless they build mature, deliberately designed operations to control cost and complexity.
Healthcare is at a digital crossroads, where resilient IT and observability define patient safety, clinical trust and sustainable care.
eG Innovations launches in New Zealand, appointing veteran cloud executive Joanne Bowey to drive growth in digital experience monitoring.
eG Innovations names Jon Hatchuel as its first Australia country manager, targeting growth in digital workspace monitoring and observability.
