ITOM stories
Longer after-hours waits for IT help could ease as the new studio lets firms build no-code agents for tasks across Teams, Slack and portals.
Avantra 26 adds AI root cause analysis tool to speed SAP incident resolution and deepen links with Cloud ALM and BTP.
The shift to autonomous IT is stalling because teams will only let AI act when its decisions are transparent, explainable and controlled.
The tie-up could cut downtime for enterprises by letting AI detect incidents, generate playbooks and trigger fixes across hybrid estates.
The ranking could bolster Digitate’s pitch to buyers as IDC flagged ignio 7.0’s governed automation and business-linked remediation across hybrid estates.
It aims to cut manual work for IT teams by unifying multivendor infrastructure management through natural language prompts and human oversight.
The expanded tie-up aims to automate telecoms, retail and IT workflows while giving enterprises tighter oversight of AI agents across both platforms.
Businesses testing AI in infrastructure management may gain tighter control over network data, compliance checks and change planning through the new server.
Businesses are turning to observability software to govern AI traffic and secure hybrid systems, as IDC sees the market rising to USD $4.39 billion by 2029.
Rising AI infrastructure bills are pushing teams to hunt for idle chips and bottlenecks, as GPUs account for 14 per cent of compute costs.
Most IT teams now say AI is making their work more strategic and demanding, with 71% needing to double-check outputs.
The software maker is leaning on partners to win bigger enterprise deals, after more than 60% of annual recurring revenue came from mid-market and enterprise customers.
Engineering teams could use the new system to cut incident toil, as NeuBird AI expands into preventive risk detection and optimisation.
IT teams could spot outage risks sooner as Freshservice now continuously maps cloud, hybrid and on-premises assets and dependencies.
Organisations using Azure Virtual Desktop can now trim idle cloud spend and reduce login delays with a new management platform from ControlUp.
It aims to cut ransomware downtime by giving organisations a live map of assets and dependencies drawn from more than 60 data sources.
The update could help teams restore dashboards and alerts after outages, reducing the risk of losing visibility when systems fail.
New Relic secures a third consecutive Leader ranking in IDC's Worldwide AIOps 2026 assessment, highlighting its AI-led observability tools.
Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.
Demand for automated workplace IT has pushed ControlUp past USD $100 million ARR, lifting its valuation above USD $1 billion.
