Interactive Intelligence stories - Page 2
New Interactive Intelligence hire drives social media channel push
Thu, 30th Jan 2014
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Interactive Intelligence appoints Carl Price as Marketing Manager for Australia, NZ & Pacific to strengthen customer experience management.
Sharing the workload
Mon, 24th Jun 2013
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amtel
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workshare
The changing work environment has thrown the doors open for dramatic growth for secure file sharing and collaboration platforms such as that from Workshare.
InIn acquires customer base from NZ reseller Amtel
Thu, 4th Apr 2013
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Acquisition increases the company’s presence in the region, paving the way for a cloud-based communications services launch in New Zealand.
Interactive Intelligence expands ANZ team
Fri, 8th Mar 2013
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Interactive Intelligence boosts its ANZ team with Lee Cole and Andrew Lee to enhance project management and pre-sales engineering in Sydney and Melbourne.
Intelligent move for Interactive?
Fri, 8th Feb 2013
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Interactive Intelligence appoints Mervyn Gomez to fuel communications-as-a-service sales, marking a major shift towards cloud solutions in ANZ.
Toyota driving forward with Interactive Intelligence
Mon, 12th Nov 2012
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Toyota NZ gears up customer service with Interactive Intelligence's advanced communication suite, slashing costs and boosting satisfaction.
Contact Centres in the Cloud
Thu, 4th Oct 2012
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cloud services
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Exploring the shift to cloud-based Unified Communications in contact centres, Brendan Maree highlights flexibility and cost benefits amidst considerations.
Interview with Tina Rowland, Contact Centre Manager at Massey University
Mon, 23rd Jul 2012
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massey university
Tina Rowland details Massey University's leap from 'horse and cart to Ferrari' with its innovative contact centre upgrade, redefining customer service.
New solution for mobile customer service
Mon, 18th Jun 2012
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martech
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Interactive Intelligence unveils Interaction Mobilizer, enabling firms to offer branded customer service apps for a seamless experience.
Interactive Intelligence takes customer service mobile
Thu, 10th May 2012
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crm
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martech
New software platform aims to help businesses enable self-service while offering easy transitions to contact centre assistants.
Kiwis claim Interactive Intelligence partner award
Wed, 22nd Feb 2012
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partners
Amtel Communications from New Zealand has been named Best Support Partner at Interactive Intelligence’s APAC awards, among three ANZ winners.
Contact centre spending on the rise
Thu, 6th Oct 2011
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interactive intelligence
New Zealand contact centres plan to boost IT spend, survey shows, despite most budgets staying stable. Australia sees even greater optimism.
The business case for Unified Communications
Mon, 8th Aug 2011
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interactive intelligence
Adopting Unified Communications can automate business processes, reduce human error, and increase ROI, transforming contact centres.
Call-centre software offers real-time speech analysis
Thu, 14th Jul 2011
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software
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real time
Interactive Intelligence’s new software, CIC 4.0, provides real-time speech analysis, enabling managers to intervene during live customer interactions.
Three Ps to finding the best IP PBX
Fri, 1st May 2009
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avaya
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nz
As enterprises focus on IP telephony, examining IP PBX systems through the lens of practicality, power and proven performance is key to VoIP success.