Incident management stories

Australian Motoring Services halved call and dispatch times by integrating 11 systems via Boomi, boosting efficiency and customer satisfaction nationwide.

Retailers are boosting observability investments to manage AI-driven complexity and reduce costly digital outages, with median losses at USD $1 million per hour.

Bitdefender partners with CYPFER to integrate advanced cyber forensic and response services, enhancing global protection and recovery for businesses.

NZTA and Verra Mobility launched a cloud-based system to enhance road safety camera incident processing, improving enforcement and supporting safer roads in New Zealand.

AI-powered observability boosts UK business productivity and ROI, with 75% citing improved efficiency and 125% annual return on investments reported by leaders.

Generative AI adoption cuts IT incident resolution times by nearly a third, saving over 323,000 work hours and boosting ITSM efficiency, says SolarWinds report.

Graylog has been recognised in the 2025 Gartner Magic Quadrant for SIEM, marking a milestone two years after launching its security platform for enterprises.

Securonix has been named a Leader for the sixth consecutive year in Gartner's 2025 Magic Quadrant for SIEM, praised for its AI-driven security solutions.

Cyber threats surge with 31% more vulnerabilities in 2024; CIOs urged to prioritise human-centric strategies and AI-driven defences for stronger cybersecurity.

Cohesity has been named a Leader in the IDC MarketScape: Worldwide Cyber Recovery 2025 Vendor Assessment for the second consecutive time.

SolarWinds launches AI Agent to boost IT resilience, automating incident response and simplifying operations for more proactive innovation in complex systems.

PagerDuty’s Fall '25 update launches AI agents and 150+ improvements, cutting incident resolution times by 50% and easing workloads for ops teams.

Australian firms lead globally in spotting cyberattacks with lateral movement but struggle with alert fatigue, false positives, and costly downtime.

Integrating application security into DevSecOps is vital for managing risks and speeding AI-driven software delivery without overwhelming developers.

São Paulo Subway upgrades to Motorola Solutions’ P25 digital radio, boosting safety and efficiency for three million daily passengers across key lines.

A Cytactic report reveals internal chaos hinders cyber incident response more than hackers, with 70% of leaders citing misalignment as the biggest challenge.

Wiz has introduced Wiz Incident Response, a new service to help organisations swiftly detect, contain, and recover from cloud security incidents using expert support and AI.

Cisco unveils two AI-driven editions of Splunk Enterprise Security to streamline SOC operations, boost threat detection, and accelerate incident response globally.

Cisco upgrades Splunk Observability with AI tools to enhance digital operations visibility, aiding businesses in monitoring applications, networks, and AI systems effectively.

AMSYS Innovative Solutions adopts Conifers CognitiveSOC platform to scale managed security services and boost efficiency without increasing staff numbers.