Experience Design stories

8x8's Engage platform has won Gold at the NY Product Design Awards, with judges praising its unified workspace for customer-facing staff.

Ascendion wins HFS market leader nod as agentic AI wins gains in legacy modernisation, testing and enterprise delivery.

Arduino and Qualcomm launch a global Hackster contest around the new AI-focused UNO Q board, giving away 300 units to developers.

International Women's Day in tech must go beyond hiring targets, giving women real power over what gets designed, funded and shipped.

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

A human-centred UX/UI designer says the most powerful tech solutions begin not with code or visuals, but with deep, disciplined listening.

Customer experience is evolving from ticket-taking to strategic, context-rich advisory, where clear narratives turn raw data into real business value.

As families go global, technologists are urged to build tools for emotional durability, preserving stories and memory, not just efficiency.

As AI reshapes marketing, leaders say careers will depend less on tactics and more on systems thinking, judgement and commercial clarity.

Cognizant and Adobe are deepening their AI alliance to speed and govern large-scale content creation for heavily regulated global enterprises.

Scrum.org debuts a five-hour self-paced course to help Scrum Teams build trust and collaborate more effectively with stakeholders.

New Zealand design leader Dave Clark dies; agency bearing his name says leadership and ownership stay unchanged under co-founders.

GlobalLogic hires LuJean Smith as CMO to sharpen global brand, push VelocityAI and align with Hitachi's Inspire 2027 growth strategy.

Appian launches AI agents and Composer tools to embed AI in workflows, boosting legacy app modernisation and operational automation in enterprises.

Elemental Concept has appointed Chris Mitchell as Managing Director APAC to drive its expansion and digital transformation services across the Asia-Pacific region.

Singapore launches the world's first Design Power Index to measure how design drives economic growth, innovation, and social progress across sectors.

TetraLogical has launched flexible, self-led online courses to help digital teams build practical accessibility skills and meet growing regulatory demands.

GlobalLogic has been named on the Q3 2025 Constellation ShortList for ER&D services, highlighting its role in advancing AI-driven digital engineering solutions.

Infosys has unveiled Infosys Aster, an AI-amplified suite of marketing services designed to boost brand experiences and efficiency, aiming to drive business growth.

Adobe's MAX London reveal introduces Generative Recolour (beta) in Illustrator, leveraging Firefly AI to transform vector artwork colours via text prompts.