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AI reshapes leadership & customer service, say execs
Digital Transformation

AI reshapes leadership & customer service, say execs

Many organisations are still testing AI in pilots, as executives say trust, governance and measurable results now matter more than hype.

By Sofiah Nichole Salivio • 4 min read • Today
Asia-Pacific executives hail AI's rapid business rise
Customer Relationship Management

Asia-Pacific executives hail AI's rapid business rise

AI is now embedded in reporting and operations across the region, but executives warn that governance, data sovereignty and shadow use lag behind.

By Mark Tarre • 6 min read • Yesterday
Radisson launches AI price-matching tool for direct bookings
Digital Transformation

Radisson launches AI price-matching tool for direct bookings

Guests can now get lower rates instantly on Radisson's own site, as an AI tool matches third-party prices without manual claims.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Asia-Pacific GSMA roundtable calls for AI network upgrade
Network Infrastructure

Asia-Pacific GSMA roundtable calls for AI network upgrade

Rising AI demand is forcing Asia-Pacific telecoms to upgrade networks for lower latency, higher bandwidth and tighter cross-border coordination.

By Sean Mitchell • 5 min read • This month
AI platforms split on beauty brand recommendations
Personalisation

AI platforms split on beauty brand recommendations

Consumers may see very different beauty brand suggestions depending on which AI assistant they ask, a study has found.

By Joseph Gabriel Lagonsin • 4 min read • This month
Organisations lose sight of employee AI use, report finds
Data Protection

Organisations lose sight of employee AI use, report finds

More firms are using AI daily, but AvePoint found unauthorised access incidents remain widespread as governance trails behind adoption.

By Joseph Gabriel Lagonsin • 5 min read • This month
TechDay marks 20 years with local & face-to-face focus
Digital Transformation

TechDay marks 20 years with local & face-to-face focus

Its network has grown to 61 specialist sites after new launches in Ireland, as the publisher marks 20 years of expansion.

By Mark Tarre • 2 min read • Last month

Stories from Other Regions

Digital Strategy stories

Park Place launches podcast for CIOs on AI pressure
Digital Transformation

Park Place launches podcast for CIOs on AI pressure

Senior technology leaders are being asked to fund AI projects while keeping ageing infrastructure running on flat budgets.

By Sean Mitchell • 4 min read • Yesterday
Irish firms spend €667,000 on zombie projects yearly
Digital Transformation

Irish firms spend €667,000 on zombie projects yearly

A lack of clear IT planning is leaving Irish large firms with a €667,000 annual drag from projects that should have been stopped.

By Sofiah Nichole Salivio • 4 min read • Last week
AI literacy tops UK employers' in-demand skills list
Digital Transformation

AI literacy tops UK employers' in-demand skills list

More than half of UK workers still lack basic digital skills, making AI literacy a growing hiring priority for employers.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Australian firms warned over AI brand visibility race
Software-as-a-Service

Australian firms warned over AI brand visibility race

Half of Australians now use generative AI, giving brands less than two years to shape how systems describe them to customers.

By Sean Mitchell • 5 min read • Last week
Urbsurf lifts bookings with redesigned online system
Software-as-a-Service

Urbsurf lifts bookings with redesigned online system

Higher conversion and fewer abandoned carts are boosting URBNSURF's online sales after a simpler booking flow cut checkout time by 31%.

By Sean Mitchell • 3 min read • Last week
Vercel signs Mercedes-AMG PETRONAS Formula One deal
Software-as-a-Service

Vercel signs Mercedes-AMG PETRONAS Formula One deal

The partnership gives Mercedes-AMG PETRONAS a new digital platforms partner as Formula One teams court technology firms for more than logo space.

By Sofiah Nichole Salivio • 4 min read • This month
Sir Brian Roche says digital delivery system needs reset
Digital Transformation

Sir Brian Roche says digital delivery system needs reset

Fragmented funding and weak oversight are leaving government digital projects duplicated, costly and slower to deliver for New Zealanders.

By Sean Mitchell • 4 min read • This month
UK retailers say loyalty systems lack AI readiness
Customer Relationship Management

UK retailers say loyalty systems lack AI readiness

Most UK retailers still lack the loyalty infrastructure needed for agentic AI, as 72% say their systems are not fully ready.

By Sean Mitchell • 4 min read • This month
UK businesses lose GBP £67 billion on failed AI work
Digital Transformation

UK businesses lose GBP £67 billion on failed AI work

Poor oversight is leaving large UK firms to write off GBP £67 billion a year from failed AI and transformation projects.

By Sean Mitchell • 4 min read • This month
Ireland's invisible infrastructure: Why wholesale holds the key to food resilience
Data Analytics

Ireland's invisible infrastructure: Why wholesale holds the key to food resilience

Stronger wholesale networks could help shield Irish consumers and SMEs from supply shocks as tighter margins and disruption bite across the food chain.

By Bharat Sharma • 6 min read • Last month