Cyber Week stories
Retailers warned of post-holiday surge in chargebacks
Sat, 10th Jan 2026
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data analytics
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crypto
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fintech
Retailers urged to brace for early-year spike in chargebacks as mobile shopping and buy now, pay later fuel record US holiday spend.
Social media drives Black Friday sales surge in UK
Thu, 18th Dec 2025
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digital transformation
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cx
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martech
Social media fuelled a Black Friday boom in the UK, as Rithum data showed global social sales soaring 152% and online spend up 27%.
Infobip sees Black Friday rich messaging volumes surge
Tue, 9th Dec 2025
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uc
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cx
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martech
Infobip logs 12.2 billion Cyber Week interactions as retailers drive a 277% Black Friday surge in rich messaging such as RCS and WhatsApp.
Friendly fraud rise during Cyber Week threatens retail profits
Fri, 5th Dec 2025
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online shopping
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holiday season
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banking
US retailers face rising friendly fraud during Cyber Week as 77% of shoppers dispute charges via banks, threatening profits amid USD $43.7bn online spend.
Salesforce debuts Agentforce Commerce for AI-driven retail sales
Fri, 21st Nov 2025
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digital transformation
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cx
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martech
Salesforce launches Agentforce Commerce, a platform enabling retailers to sell via AI-driven channels like ChatGPT, boosting engagement and orders globally.
Record USD $241 billion in US holiday online sales for 2024
Wed, 8th Jan 2025
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martech
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commerce systems
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bnpl
Adobe has reported that online spending in the US for the 2024 holiday season hit USD $241.4 billion, an 8.7% rise, driven by a record in mobile transactions.
Domo's report unveils AI's impact on digital behaviour
Thu, 26th Dec 2024
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uc
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martech
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commerce systems
Domo's latest Data Never Sleeps report reveals 5.52 billion internet users generate vast data every minute, highlighting AI's growing influence on digital behaviour.
Cyber Monday 2024 online sales surge to USD $13.3 billion
Wed, 4th Dec 2024
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gaming
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data analytics
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martech
Adobe has announced that online spending soared to USD $13.3 billion during Cyber Monday 2024, reflecting a 7.3% rise from last year.
Adobe forecasts USD $240.8 billion in U.S. holiday online sales
Thu, 26th Sep 2024
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gaming
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martech
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digital entertainment
Adobe's 2024 holiday forecast predicts U.S. online sales to hit USD $240.8 billion, driven by Cyber Week, mobile shopping, and social media influences.
Expert Paul Waddy warns of risks in Black Friday reliance
Mon, 16th Oct 2023
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partner programmes
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e-commerce
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sales
Black Friday and Cyber Monday may not be profitable for all online retailers, warns eCommerce expert Paul Waddy. Businesses at risk of losing profits.