IT Brief Asia - Technology news for CIOs & IT decision-makers

Cyara stories

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AI Chatbots and the Importance of Automated Testing
Tue, 13th Jun 2023
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contact centre
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cx
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martech
Over recent years, there has been a significant and noticeable rise in the use of chatbots across a wide variety of industries.
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Can machines really deliver better customer experience than humans?
Tue, 28th Feb 2023
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contact centre
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cx
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martech
All eyes are on the big tech players as they battle it out to win the chatbot innovation race, but it’s not been without its challenges.
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Cyara Expands Executive Team to Drive Growth
Thu, 16th Feb 2023
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cx
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martech
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kpis
Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.
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Businesses failing to deliver positive chatbot experiences
Thu, 9th Feb 2023
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contact centre
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cx
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martech
Research shows six in ten consumers interacted with a brand via chatbot in the last six months – 24% more than those who picked up the phone.
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The simple reason your bot is failing
Tue, 7th Feb 2023
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microsoft
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contact centre
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chatbots
A word of caution is in order: when it comes to chatbot execution, it's easy to miss the mark and much can be learnt from past chatbot journeys. .
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New VPs in Products & Growth at Cyara
Fri, 18th Nov 2022
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saas
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contact centre
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testing
Cyber assurance provider Cyara has hired Max Lipovetsky as VP Products and Russ Hellmann as VP Growth Marketing to drive global expansion.
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Cyara appoints Dean Saunders as Channel & Alliances Director of APAC
Fri, 21st Oct 2022
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cx
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martech
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ai
Cyara appoints Dean Saunders as Channel and Alliances Director of APAC to drive growth and expand its presence across the region.
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Cyara rolls out comprehensive, automated chatbot feature
Mon, 25th Jul 2022
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contact centre
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cx
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crm
Cyara unveils new chatbot testing features in latest release of Cyara Botium, offering comprehensive, automated chatbot testing and assurance.
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How to regain customers' trust after a CX failure
Tue, 9th Jan 2018
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contact centre
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cx
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crm
Aussie firms blush as CX mishaps mar '17; Trust & tech key for '18 rebound.
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How to restore customer loyalty after a data breach
Fri, 6th Oct 2017
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contact centre
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crm
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cx
Businesses must elevate their customer experience to regain trust after data breaches, with transparency and automation key to loyalty.
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Going rogue: The challenges of AI in customer service
Tue, 27th Jun 2017
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contact centre
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crm
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cx
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
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The chatbot comeback – is your business ready?
Thu, 19th Jan 2017
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contact centre
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martech
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chatbots
Despite being born in 2011, it has only been in the last couple of years that businesses have begun to realise how valuable chatbots could be.
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Cyara and blackchair put customer experience monitoring under the spotlight
Mon, 3rd Oct 2016
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contact centre
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cx
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crm
Cyara is taking its customer experience technology to a new level as it partners with change management specialist blackchair.