AI Chatbots and the Importance of Automated Testing
Over recent years, there has been a significant and noticeable rise in the use of chatbots across a wide variety of industries.
Can machines really deliver better customer experience than humans?
All eyes are on the big tech players as they battle it out to win the chatbot innovation race, but it’s not been without its challenges.
Cyara Expands Executive Team to Drive Growth
Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.
Businesses failing to deliver positive chatbot experiences
Research shows six in ten consumers interacted with a brand via chatbot in the last six months – 24% more than those who picked up the phone.
The simple reason your bot is failing
A word of caution is in order: when it comes to chatbot execution, it's easy to miss the mark and much can be learnt from past chatbot journeys. .
New VPs in Products & Growth at Cyara
Cyber assurance provider Cyara has hired Max Lipovetsky as VP Products and Russ Hellmann as VP Growth Marketing to drive global expansion.
Cyara appoints Dean Saunders as Channel & Alliances Director of APAC
Cyara appoints Dean Saunders as Channel and Alliances Director of APAC to drive growth and expand its presence across the region.
Cyara rolls out comprehensive, automated chatbot feature
Cyara unveils new chatbot testing features in latest release of Cyara Botium, offering comprehensive, automated chatbot testing and assurance.
How to regain customers' trust after a CX failure
Aussie firms blush as CX mishaps mar '17; Trust & tech key for '18 rebound.
How to restore customer loyalty after a data breach
Businesses must elevate their customer experience to regain trust after data breaches, with transparency and automation key to loyalty.
Going rogue: The challenges of AI in customer service
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
The chatbot comeback – is your business ready?
Despite being born in 2011, it has only been in the last couple of years that businesses have begun to realise how valuable chatbots could be.
Cyara and blackchair put customer experience monitoring under the spotlight
Cyara is taking its customer experience technology to a new level as it partners with change management specialist blackchair.