Customer Success stories - Page 23
Okta's $6.5b Auth0 acquisition carves deeper path into identity market
Fri, 5th Mar 2021
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okta
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m&a
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identity
Okta to acquire Auth0 in $6.5bn deal, boosting its market presence and aiming to integrate the two platforms over time.
Qlik recognised once again in Gartner's Magic Quadrant
Fri, 19th Feb 2021
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data analytics
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martech
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planning
Qlik secures its position in Gartner's Magic Quadrant for Analytics and Business Intelligence Platforms for 11th year.
Customer data generation spikes during 2020 - Twilio report
Mon, 15th Feb 2021
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crm
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data analytics
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cx
In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.
Cloud infrastructure spending reaches almost $40b in 2020's final quarter
Fri, 5th Feb 2021
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datacentre infrastructure
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hyperscale
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public cloud
AWS, Microsoft Azure, Google Cloud, and Alibaba Cloud lead the cloud provider market, accounting for 65% of total cloud spend in the quarter.
LoopUp appoints Leigh Henderson as director of consulting for Australia
Thu, 28th Jan 2021
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uc
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microsoft
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voip
As part of his new role, Henderson will oversee the execution of Microsoft Teams cloud telephony deployments, from initial planning to project delivery.
LogRhythm buys out MistNet to bolster analytics capabilities
Fri, 15th Jan 2021
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endpoint protection
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data analytics
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siem
LogRhythm aims to strengthen its security portfolio with the acquisition of MistNet, enhancing its machine learning-based detection and response capabilities.
Commvault capitalises on APJ growth opportunity with latest appointment
Wed, 6th Jan 2021
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commvault
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leadership
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job moves
Commvault has appointed Rachel Ler as its new vice president and general manager for Asia Pacific Japan (APJ).
Former Silver Peak, Symantec exec joins Quantum
Tue, 5th Jan 2021
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iot
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iiot
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quantum computing
Quantum Corp has appointed Rick Valentine as senior VP and chief customer officer, joining the executive leadership team.
Gartner names Zscaler the only leader in Magic Quadrant for Secure Web Gateways
Wed, 23rd Dec 2020
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zscaler
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gartner magic quadrant
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analyst report
Zscaler named as the only Leader in Gartner's Magic Quadrant for Secure Web Gateways, marking its 10th consecutive year in the position.
Agile and innovative teams are key to outstanding customer experiences
Wed, 16th Dec 2020
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crm
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devops
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cx
Businesses that thrived during the pandemic had one thing in common: excellent customer experiences. Here are three ways to enable better customer experiences.
Alibaba Cloud extends hybrid cloud offerings, aids with digital transformation
Mon, 7th Dec 2020
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multi-cloud
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hybrid & remote work
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wfh
Alibaba Cloud updates hybrid cloud strategy to drive enterprise adoption. New product offerings and partner program introduced.
8x8 named as Challenger in Gartner Magic Quadrant for Contact Centre as a Service
Fri, 20th Nov 2020
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crm
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uc
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martech
According to 8x8 chief executive officer Vik Verma, the recognition also validates the company's single-platform approach to contact centre innovation.
Microsoft, Adobe and C3.ai 're-invent' CRM with artificial intelligence
Thu, 29th Oct 2020
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crm
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digital transformation
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martech
The dynamics of the market and the mandates of digital transformation have dramatically changed CRM market requirements.
DocSmart named M-Files APAC Partner of the Year
Mon, 12th Oct 2020
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document management
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ecm
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martech
DocSmart Solutions named APAC Partner of the Year by M-Files, recognised for achievements in channel programme excellence and innovation.
Switch achieves APJ first with new Sitecore partner status
Thu, 8th Oct 2020
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network infrastructure
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cx
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martech
Switch, a Sydney-based company, has become the first in the Asia Pacific and Japan region to earn Sitecore Experience Commerce Specialisation status.
Blue Prism extends human-to-digital worker collaboration with new Interact capability
Tue, 22nd Sep 2020
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uc
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collaboration
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workflow
Blue Prism launches Interact, a collaboration capability that allows employees to team up with digital workers for more efficient business processes.
Fiverr launches platform to bring freelancers closer to business
Tue, 22nd Sep 2020
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uc
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hcm
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hybrid & remote work
Fiverr is launching Fiverr Business, a platform to help corporate teams collaborate with freelancers on business projects.
Nintex takes training virtual with subscription model
Mon, 7th Sep 2020
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rpa
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apm
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lcnc
Community members may enrol in a wide-range of training courses, including live virtual classes and access to all certifications.
Forrester Research highlights top cloud contact centre solution
Mon, 31st Aug 2020
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crm
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uc
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data analytics
NICE inContact's CXone has been ranked top for cloud contact centre solutions by Forrester Research, excelling in current offering and strategy categories.
Google Cloud number one cloud service provider in retail - Canalys
Tue, 18th Aug 2020
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hyperscale
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public cloud
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open source
Google Cloud has ranked as the number one cloud service provider to the retail sector, outpacing overall market leader AWS and second-placed Microsoft Azure.