Customer service stories - Page 34
Poor customer service costing Aussie businesses $11 billion a year
Wed, 25th May 2016
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Aussie firms lose £11bn annually from shoddy service, with customer patience on the brink, NewVoiceMedia research reveals.
A happy customer: Conbrio solving problems with top-notch customer service
Mon, 23rd May 2016
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Kiwi tech company Conbrio, known for stellar customer service, has streamlined operations for Telnet, a leading NZ contact centre since 1996.
Local Melbourne business boosts customer service with online portal
Wed, 18th May 2016
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Australian businesses are realising the power of personalised customer service via online portals that can be accessed on any device.
Gartner recognises Zendesk for innovative CRM solutions
Mon, 9th May 2016
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Zendesk has been recognized as a leader in Gartner's 2016 CRM Customer engagement report, the only company to move quadrants this year.
Kiwi developer takes Artificial Intelligence to new heights
Fri, 22nd Apr 2016
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Touchpoint Group's Ipiphany AI program pioneers simultaneous text, speech and machine learning to help customers better understand customer behaviour.
Fusion5: New Zealand's new leading CRM partner?
Wed, 6th Apr 2016
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Fusion5, recently crowned Customer Relationship Management Partner of the Year by Microsoft New Zealand, solidifies its position as a top CRM contender.
Aussie companies failing when it comes to email marketing
Wed, 6th Apr 2016
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Australian companies are not utilizing email marketing to its full potential, according to research by Teradata.
REFFIND launchs new unified HR platform
Tue, 5th Apr 2016
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REFFIND launches unified HR platform to improve employee experience & engagement. Simplifies pricing structure.
Unified Brand to bring digital signage content to a larger market
Fri, 1st Apr 2016
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Unified Brand expands digital signage market through partnership with Rise Vision. More applications to be released. #digitalcontent #partnership.
Have you heard? Customer experience is where it's at
Tue, 22nd Mar 2016
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Companies must champion customer experience to prevail, says Qualtrics MD Bill McMurray, outlining a vital six-step strategy for success.
Zendesk rolls out Basic Voice, a phone support service for any business
Thu, 17th Mar 2016
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Zendesk launches Basic Voice offering reliable phone support for companies of any size as part of its omnichannel support strategy.
Superior customer service aim of the game with new Verizon solution
Fri, 11th Mar 2016
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Verizon introduces Unified Customer Experience Solution to enable businesses to connect with customers via web chat & social media.
Skinny and 2Degrees NZ's top mobile service providers
Mon, 7th Mar 2016
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Skinny and 2Degrees have been named New Zealand's top mobile service providers, maintaining high consumer satisfaction in prepay and plan categories.
ACC gears up to launch business transformation programme
Mon, 7th Mar 2016
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The transformation programme follows feedback from 5,500 NZers and ACC staff who wanted to see ACC be more responsive and transparent.
Genesys omnichannel solution delivers big ROI, study shows
Mon, 22nd Feb 2016
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Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.
Turns out it doesn't take much for your customers to go elsewhere
Thu, 18th Feb 2016
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Nearly half of customers will switch to a competitor within a day of receiving poor customer service, according to new research.
Sonus scrambles to recover from rocky start to 2015
Wed, 17th Feb 2016
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Sonus Networks bounced back in the second half of 2015 after a rocky start to the year, but still earned less revenue overall when compared to 2014.
Spark and Vodafone need to up their customer service game
Wed, 3rd Feb 2016
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Consumer NZ slams Spark and Vodafone for poor customer service as consumers face long wait times to get support.
Aussie businesses need to get organised, says experts
Wed, 20th Jan 2016
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The Australian economy is forecast to remain soft in the coming year. Businesses make sure they have the technology to remain resilient.
Era of digitisation helps companies boost customer experience
Thu, 14th Jan 2016
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With digitisation on the rise, customers are now savvier and more demanding about how they interact with brands.